Customer Service Consultant

Smart User is the leading company for renewables and energy products in Australia. We've helped over 300,000 members and over 100,000 homes, assisting them to use greener energy for a more remarkable future and reducing carbon footprint.

At Smart User, we have a vital purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. A challenging career. An exciting industry. And the support to grow and explore your potential.

Smart User. Innovation Energy Solutions.

For more information, contact:
The Role:
Due to the company's rapid expansion, As a Customer Service Consultant
- Telemarketer, you play a crucial role in supporting our clients by managing and coordinating existing energy-saving programs backed by the Victorian government.

This is an excellent opportunity to gain invaluable career development and will allow you to utilize and develop your customer service skills, troubleshooting, and problem-solving skills.

Is this for you?
- Able to provide clear and thorough explanations to our clients
- Suggested to be a native speaker
- To be considered for this high profile customer facing role, you will have or be able to demonstrate:

- Excellent time management, problem-solving, and customer service skills. Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction and loyalty, responding to customer issues, and managing exception cases or complaints effectively
- Accept inquiries escalated from the Resolution and Inbound Sales teams for residential customers (lengthy or more complex issues) to work the investigation through to resolution and avoid further escalation.
- A great team to join

It's an exciting time to join Smart User. Together we're powering a cleaner, more innovative energy future for Australia and beyond, always looking for better ways to deliver for our customers - and our people.

We are looking for someone ready to hit the ground running and take on this role with all the challenges that come with it.

Your daily responsibilities include, but are not limited to:

- Independently take carriage of client matters from beginning to end
- Coordination of Outbound and Inbound Inquiries
- Provide advice regarding energy-saving product matters
- Scheduling & coordinating appointments with technicians to handle
- Perform high-volume consultation, which involves advising energy-saving strategies and opportunities
- Keeping up to date regarding any issues relating to the Victorian energy saving program.
- Reporting any work concerns and queries to the supervisor
- Responding to and resolving client matters & managing complex cases or complaints effectively
- Documentation of all relevant information on the CRM to provide explicit instruction for installers

Company Requirements
- Able to think pragmatically, suggest practical solutions to manage and mitigate
- Successful applicants must have excellent interpersonal, verbal, and written communication skills and a proven ability to build long-term client relationships.
- Have strong organizational skills and the ability to manage files in a high-volume, fast-paced environment
- Have impressive telephone manner, well-spoken, exceptional interpersonal skills
- Be inclined to the opportunity to learn and upskill
- The ability to complete your tasks as an individual as well as working as a team
- Australian Working Rights

What's in it for you?

Competent User offers the following to our team members:

- Free product sales
- Entry-Level Positions
- Full-time stable position
- Warm outbound calls
- Base salary and uncapped commission structure
- Team social gatherings, our team likes to have some fun
- A friendly, supportive environment where you can enjoy going to work each day.
- Regular Team Bonding sessions (food)
- Access to ample car space
- The opportunity to upskill and develop your career
- Employee discounts

Career Opportunities
- Team Leader
- Assistant Manager
- Project Manager
- Operation Manager
- State Operation Manager

How to Apply

For further information, please find the attached link below:
**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 - $60,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus
- Commission
- Performance bonus

Work Authorisation:

- Australia (required)