Relationship Manager

1 week ago

Brisbane, Australia Gramerci Full time

Fin services org with a focus on financial counselling for small business
- 6 month contract likely to extend
- Negotiable hourly rate

The Relationship Manager within our Federal Government client manages a portfolio of small to medium size businesses (and their loans) during any stage of the business and loan life cycle. This role will suit someone from business banking or small business accounting and has an emphasis on monitoring and supporting business performance, identifying and supporting business growth strategies and credit risk management activities.

**Duties**:

- Autonomously manage a portfolio of customers, who are operating small to medium size businesses (and their loans) within policy and procedural guidelines.
- Customer engagement and relationship building to fully understand the businesses’ performance.
- Identifying areas for business improvement and possible growth opportunities.
- Support the development of customer business acumen.
- Identify business risk early and assist in the development and implementation of strategies and solutions to manage the risk.
- Collect and analyse financial statements, reports and other information (as required).
- Accurately capture, manage and report information.
- Management of arrears, non-performing loans, turnaround and voluntarily exit processes.
- Tracking customer performance and revising risk management plans, conducting business reviews and customer visits as required.
- Co-ordination of the loan documentation and drawdown processes and ensuring customers are supported throughout.
- Co-ordinate and prepare briefings, reports and submissions required by senior management and prepare correspondence of a complex nature.

**Required kills and attributes**:

- Tertiary qualifications in accounting, business or commerce or at least 5 years’ experience in small business, accounting, banking, finance, insolvency or debt recovery is desirable
- Experience in the small to medium size business sector, a high standard of portfolio management and customer focus, displaying a commitment to quality customer service and to the customer being at the center of everything.
- High level of business acumen and knowledge & understanding of business concepts/operations/management relating to both small and medium size businesses, business development, financial analysis and commercial lending
- Significant ability to negotiate confidently and communicate with influence

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