Service and Experience Design Consultant

1 week ago


Melbourne, Australia PRA Full time

**About The Company**:
My client is a brand and design agency that partners with clients from small to enterprise level, bringing their brands to life across anything from campaign work to CX and employer branding. With offices in Melbourne, Sydney and NZ, they are an agile team of customer centric design professionals that understand there is more to brand than just the spots and dots of seasonal campaigns (however also important).

**About The Role**:
The role sits within the Strategy team and focuses on human-centred design, brand strategy, insights, service and experience design. It’s a mid - senior level role, reporting to the Director, Experience Design. Some key aspects of the role follow:

- Support the Director in planning, managing and execution of the design research stages of a project.
- Undertaking primary quantitative and ethnographic research both in the field or online - as part of a team and solo.
- Running the discovery parts of the process, running workshops, interviews and investigations.
- Work with cross functional, multidisciplinary teams both internally and clientside, building meaningful relationships with stakeholders as you go.
- Analyse, make research findings relevent and impactful for design though a variety of formats. (tell an engaging story with data).
- Work with the director to ideate and describe new services and experiences.

**About You**:

- Posses a background or experience in Service and User Experience Design within a brand consultancy, managment consultancy, research or design consultancy.
- A deep understanding of the service and user experience design process.
- Familiarity with a wide variety of qualitative research methodologies, such as: conducting one-on-one interviews and ethnographic-style fieldwork, moderating group conversations, running live prototyping sessions, conducting co-design workshops, and engaging users remotely.
- Excellent organisational and time management skills.

**Perks and Rewards**:

- Great Salary on offer.
- Flexibility - Work from home and from well appointed CBD office.
- Individualised goal and growth setting and performance management.
- Other rewards and perks available on request.


  • Design Coordinator

    3 weeks ago


    Melbourne, Victoria, Australia Design Build Full time

    OverviewDesign & Build are seeking an experienced Design Coordinator to join a leading luxury residential builder on a contract basis. This role plays a critical part in the pre-construction phase, ensuring projects are fully prepared for site commencement with complete documentation, permits, and approvals. Our client is an award winning builder, renowned...

  • Design Coordinator

    3 weeks ago


    Melbourne, Victoria, Australia Design Build Full time

    OverviewDesign & Build are seeking an experienced Design Coordinator to join a leading luxury residential builder on a contract basis. This role plays a critical part in the pre-construction phase, ensuring projects are fully prepared for site commencement with complete documentation, permits, and approvals. Our client is an award winning builder, renowned...


  • Melbourne, Victoria, Australia Parkville Youth Mental Health and Wellbeing Service Full time $80,000 - $104,000 per year

    YOUTH LIVED EXPERIENCE CONSULTANTParkville Youth Mental Health and Wellbeing Service (PYMHWS)PERMANENT PART-TIME | 30.4 HOURS/FORTNIGHT | PARKVILLEUse your own lived and living experience of mental ill health, to support young people with lived experience to improve mental healthcare.Join Victoria's newest Public Mental Health Service dedicated to...

  • Interior Designer

    3 weeks ago


    Melbourne, Victoria, Australia Reve Design Full time

    Experienced Interior Designer – REVE DESIGN Pty LtdLocation: Melbourne, VICType: Full-timeAbout UsREVE DESIGN is a Melbourne-based studio of architects and designers specialising in luxury houses, interiors, landscapes, and visualisations. We pride ourselves on delivering high-end design outcomes that are both innovative and practical.Key...

  • Interior Designer

    7 days ago


    Melbourne, Victoria, Australia Design & Build Full time $96,000 - $1,080,000 per year

    Overview: We're looking for a confident and capable Interior Designer to join our clients Health Sector team and step into a pivotal, stand-alone ID role.  About the Role: This role will give you exposure to all stages of interior design, from concept development through to documentation and delivery. You'll collaborate closely with our architects and...

  • Design Manager HV

    9 hours ago


    Melbourne, Victoria, Australia Design & Build Full time $210,000 per year

    Position: Design ManagerSalary: up to $210k Company: EPC Location: Melbourne or Sydney  Design & Build has partnered with a leading EPC business on some of Australia's key energy transition projects, including multi-million-dollar developments involving solar, BESS, transmission & substations.  Why join?  Competitive salary up to £210k baseFlexible...

  • Design Manager HV

    3 weeks ago


    Melbourne, Victoria, Australia Design Build Full time

    OverviewJoin to apply for the Design Manager HV role at Design Build.Position: Design ManagerSalary: up to $210kCompany: EPCLocation: Melbourne or SydneyDesign & Build has partnered with a leading EPC business on some of Australia's key energy transition projects, including multi-million-dollar developments involving solar, BESS, transmission &...

  • Design Manager HV

    3 weeks ago


    Melbourne, Victoria, Australia Design Build Full time

    OverviewJoin to apply for the Design Manager HV role at Design Build.Position: Design ManagerSalary: up to $210kCompany: EPCLocation: Melbourne or SydneyDesign & Build has partnered with a leading EPC business on some of Australia's key energy transition projects, including multi-million-dollar developments involving solar, BESS, transmission &...

  • Lead Consultant

    2 weeks ago


    Melbourne, Australia Crew Talent Advisory Full time

    Company Description This client is a professional services firm that helps clients transform their own services and processes by understanding them, connecting them to the customer experience, and identifying opportunities for simplification and improvement. In short, they design services by connecting customers, processes and technology. Come on board as...

  • Lead Consultant

    1 week ago


    Melbourne, Australia Crew Talent Advisory Full time

    Company Description This client is a professional services firm that helps clients transform their own services and processes by understanding them, connecting them to the customer experience, and identifying opportunities for simplification and improvement. In short, they design services by connecting customers, processes and technology. Come on board as...