Bar Manager

Bar Manager

***

Executive Team

Audiences
House Manager Venue Hirers &
Suppliers

KEY RELATIONSHIPS

REPORTING LINE

OUR PURPOSE

To make City Recital Hall a performing arts centre
renowned for its inclusive contemporary and
classical music programming, elevated audience
experience, and world-class acoustics.

Our Values
- Connection - Live music connects people
- Imagination - Creativity produces better
performances
- Excellence - Reputation is built through
excellence
- Sustainability is the key to lasting impact

OUR STRATEGIC FOCUS AREAS

Amplify City
Recital Hall

brand

Develop our
People

Enhance City
Recital Hall

Strengthen
our

reputation

Become
Sydney’s

music
destination

MY PURPOSE

The Bar Manager manages the food and beverage
offering of City Recital Hall and is responsible for
managing all aspects of foyer bar operations, catered
functions, and artist hospitality. The role brings vision
and strong leadership qualities to deliver exceptional
customer service, drive operational efficiency and
produce financial outcomes for a sustainable and
profitable food and beverage business.

Event Managers
& Operations

Team

Director of Operations

**House Manager**

**Bar Manager**

Bar Manager

***

MY RESPONSIBILITIES

**Responsibilities**:
Duties
- Hospitality Management: Work collaboratively with the House Manager and Front of House team to ensure

patrons are central to our hospitality offer. Lead, inspire and train staff in excellent service delivery across foyer
bars, functions catering, and artist hospitality; contribute to event planning and ensure product offerings align
with audiences; resolve complaints and incidents with diplomacy; review Bar systems and procedures; develop
strategies to drive sales growth, meet or exceed profit margins.
- Administration: Manage point-of-sale and stock reconciliations for F&B sales; plan, order and receive stock

deliveries for bars, functions, and artist hospitality; provide timely stocktake, revenue and expense reporting to
Finance.
- Workplace Health and Safety: Enforce Responsible Service of Alcohol and Liquor Licence conditions; adhere to

best industry practice and all relevant WHS regulations; act as a Fire Warden during performances and
participate in emergency procedures including evacuation where necessary.
- Performance Indicators- Maintain consistently high customer service levels across diverse events, with the customer at the forefront
- Maintain and develop sales growth and profitability from food and beverage offerings
- Balance delivery of customer service standards and customer expectations with professional conflict resolution

techniques in dispute situations, particularly where alcohol is a factor

MY ATTRIBUTES, SKILLSET AND BEHAVIOUR
Criteria
Essential
- Proven administration, inventory management, cash handling, reconciliation, and reporting skills, with

extensive experience managing bars or similar establishments; and beverage menu development
- An ability to multi-task efficiently and calmly under pressure to meet event deadlines
- Excellent interpersonal, team building, negotiation, diplomacy, and communication skills
- Current NSW Responsible Service of Alcohol (RSA) competency card with experience in managing RSA
- Completed NSW Liquor Licensee Course
- Current NSW Working with Children Check clearance for paid employment
- Desirable- Current First Aid Certificate
- Experience- Minimum three years’ management experience in a performing arts, hospitality, or similar venue
- Demonstrated leadership of a diverse team to deliver excellent public facing customer service
- Demonstrated ability to manage resources, drive sales growth and maintain profit margins

Attributes and Behaviours
Connection
- Welcome patrons to Hall with genuine care

Imagination
- Inspire the service team through innovative offering

Excellence
- Lead the best live venue bar in Sydney

Sustainability
- Profitability drives our growth and improved hospitality

ACKNOWLEDGEMENT
I accept the position description as stated above and that the position description may need amending and updating
periodically due to changes in responsibilities and organisational requirements. Changes to the position description will be
consistent with the purpose for which the position was established.