Hotel All-rounder

6 days ago

Upper Mount Gravatt, Australia MERCURE Full time

**Company Description**
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Just 12 km from Brisbane CBD, Mercure Brisbane Garden City is in the heart of South Brisbane and on the doorstep of Westfield Garden City Shopping Centre.

The hotel has 120 guest rooms, a large newly refurbished restaurant and Cafe and small conference room.

We are seeking an energetic and enthusiastic **Casual Hotel All-Rounder** to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

What will you be doing?
- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Shifts in Food & Beverage & Front Desk
- Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to making coffees and snacks in the cafe, preparing and delivering food and maintaining guest accounts
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Assisting our guests at our new self check in kiosks
- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

**Qualifications**
Your Skills and experience include:

- Previous customer service experience, preferably in a Hotel environment
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
- Must have valid RSA (Responsible Service of Alcohol) or willingness to obtain one before starting
- Availability to work across a 7-day rotating roster including mornings, afternoons, evenings and weekends

**Additional Information** What’s in it for you**
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed

  • Hotel All-rounder Part Time

    2 weeks ago

    Upper Mount Gravatt, Australia MERCURE Full time

    **Company Description** Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond...

  • Hotel All-rounder

    5 days ago

    Upper Mount Gravatt, Australia MERCURE Full time

    **Company Description** Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond...

  • Part Time Hotel All-rounder Mercure Brisbane Garden

    5 days ago

    Upper Mount Gravatt, Australia MERCURE Full time

    Company Description Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond...

  • Bottle Shop Attendants The Wattle Hotel

    2 weeks ago

    Upper Coomera, Australia Redcape Hotel Group Full time

    **About the role** Redcape Hotel Group is seeking passionate & caring customer centric individuals to join The Wattle Hotel Liquor Stax Team as one of our Casual Bottle Shop attendants. You would assist the Bottle Shop Manager in conjunction with the collective team to successfully operate the store in a hands-on role within a FOH & BOH capacity. **Redcape...

  • Bottle Shop Manager The Wattle Hotel

    6 days ago

    Upper Coomera, Australia Redcape Hotel Group Full time

    **About the role** Redcape Hotel Group is seeking a passionate & caring customer centric individual to join our Leadership Team at The Wattle Hotel as our Bottle Shop / Retail Manager. You would lead your collective Team to successfully operate the Bottle Shop in a role that combines both FOH & BOH duties. **Redcape Team Promise** At Redcape, we’re...

  • Assistant Manager

    7 days ago

    Upper Mount Gravatt, Australia MERCURE Full time

    **Company Description** Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond...

  • Night Manager

    2 weeks ago

    Upper Mount Gravatt, Australia Mercure Brisbane Garden City Full time

    Conveniently located in the southern suburbs of Brisbane, we are searching for a Night Manager for our newly re-branded Mercure Brisbane Garden City. Be part of the excitement of our Pioneering Team, as we enter into an exhilarating phase in changing the identity of this wonderful Hotel. We are seeking an energetic and enthusiastic Night Manager to ensure...

  • Public Area Attendant/housekeeping

    5 days ago

    Upper Mount Gravatt, Australia Ozone Services Group Full time

    We are seeking a hard-working **Public Area Attendant** to work at one of the leading luxury property in Mount Gravatt, Brisbane Queensland. This role is pivotal to the daily operations of our Housekeeping Department to ensure the hotel has a 5 star cleanliness rating. If you have excellent attention to detail, a positive can-do attitude and a passion for...

  • Housekeeping Supervisor

    4 days ago

    Upper Mount Gravatt, Australia Ozone CPS Full time

    Ozone Hospitality Services are seeking an experienced **Housekeeping Supervisor** who will be responsible for leading the housekeeping team. You must have and eye for detail, leadership experience, excellent communication skills s and a passion for working in a team. **The Role**: - Part Time role - Based in Gold Coast - Weekend work required **Key...

  • Houseperson / Housekeeping

    4 days ago

    Upper Mount Gravatt, Australia Ozone Services Group Full time

    We are seeking a hard-working **Houseperson** to work at one of the leading luxury property in Upper Mount Gravatt, QLD. This role is pivotal to the daily operations of our Housekeeping Department, ensuring linen, general cleanliness and other guest supplies are readily available. If you have excellent attention to detail, a positive can-do attitude and a...