Ict Support Officer

3 days ago

Bentley, Australia Swan Care Group Full time

**Introduction**:
Working at SwanCare means more than ‘just a job’, we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA’s leading not-for-profit aged care providers since 1961
**Description**:
**ABOUT THE ROLE**:
Work in a small team to provide Level 1 & 2 support to our staff, residents, contractors and board members. We are looking for someone that loves variety, is self-motivated, a team player and is keen to learn.
**Key Responsibilities**:

- Applications Support - assists with investigation and resolution of issues.
- IT Infrastructure - routine operational procedures; contributes to maintenance and installation and monitors performance.
- Network Support - contributes to operational configuration of network components and assists with investigation and resolution of network issues.
- Security Operations - respond, investigate and document.
- Incident Management - identify, register and categorise.

For more information, please view the Job Description here.
WHY WORK FOR US?
As the largest single site retirement and aged care community in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 700+ staff members, you are guaranteed to be working with a professional community of likeminded people. We will recognise your dedication and achievements, and we will support you with regular training and development, to be the best you can be. Oh, and by the way, our people say we're the warmest, most welcoming workplace you'll ever find
As our staff are our most valuable resource when it comes to delivering the highest level of quality care to our residents, we offer a range of industry-leading benefits to acknowledge their contributions. Find out more about what’s on offer
**WHAT WE WILL OFFER YOU**:

- Being a not-for-profit organisation, you will have access to attractive salary options, increasing your take home pay
- A supportive and collaborative work culture.
- Ongoing training opportunities.
- Flexible hours to maintain your work-life balance.
- Be part of an award winning reward and recognition program.
- Exceptional on-site services and facilities.
- Discounts on HBF health insurance, on-site gym membership and selected retail providers.
- Free onsite parking.
- Access to our Employee Assistance Program.

**Skills and Experiences**:
**KEY ROLE REQUIREMENTS**:
Commitment to superior customer service is crucial for your success in this role. Other requirements include:

- Tertiary qualifications or certification in IT (or progress toward).
- Experience with Microsoft Entra ID, Microsoft 365 Administration, Exchange Online, Active Directory.
- Experience and knowledge of TCP/IP, subnetting, DNS, DHCP.
- Experience with IT Ticketing Systems.
- Demonstrated experience troubleshooting, problem solving and developing solutions.
- High level verbal and written communication skills.
- Rights to work in Australia.
- National Police Clearance.

WHAT HAPPENS AFTER I APPLY?
Please submit a covering letter with your resume.

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