Resident Support Officer

**Introduction**:
SwanCare is humbled to be the 2019 HRD Employer of Choice silver winner AND the 2019 national winner of the ACSA Award for Innovation in Service and Design Working at SwanCare means more than ‘just a job’, we improve lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA’s leading not-for-profit aged care providers since 1961

**Description**:
**ABOUT THE ROLE**:
Are you looking for a unique opportunity to develop your skills in a community environment? Do you want to be part of a dynamic team that is seeking to improve people’s lives? SwanCare is looking for a suitably qualified person to work in our Community Living team using their skills to provide high level customer service, provide information on and participate in providing support services to a variety of independent living residents as well as working within the home care team providing assistance to the manager and clients.

Monday to Friday role. The Residential Clinical Care Nurse (Resident Support Officer - Clinical and Care) is an amazing opportunity for someone who loves variety in their day. Your responsibilities may include but are not limited to:

- Provide day-to-day support requirements for village residents including, emergency calls (falls, serious illness, deaths, crisis support and lock-outs) and equipment requirements (support to purchase or rent).
- Complete necessary documentation as required, ensuring relevant progress notes are recorded in a manner which is compatible with requirements such as ensuring they are factual, concise, accurate and objective.
- Liaise with relevant GP’s and allied health services on resident support where appropriate and support residents in accessing appropriate medical and support services.
- Undertake assessment and reassessment of home care clients as required.
- Assist Manager SwanCare At Home with service enquiries, onboarding of new clients and other duties related to home care.

For more information, please view the Job Description here.

WHY WORK FOR US?

As the largest single site retirement and aged care community in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 500 staff members, you are guaranteed to be working with a professional community of likeminded people. In return for the dedication of our people, we offer a truly rewarding career experience that recognises and encourages outstanding resident care, high achievement, and personal growth. Oh, and by the way, our people say we're the warmest, most welcoming workplace you'll ever find

As our staff are our most valuable resource when it comes to delivering the highest level of quality care to our residents, we offer a range of industry-leading benefits to acknowledge their contributions. Find out more about what’s on offer.

**WHAT WE WILL OFFER YOU**:

- Attractive salary packaging options (pay no tax on an extra $15,900 per year and increase your take home pay)
- Ongoing training and development opportunities
- A supportive and collaborative work culture where you feel like home
- Varied rosters and flexible hours to maintain work/life balance
- Automatic entry to our Best Practice award winning ‘Feathers’ reward and recognition program
- Exceptional on-site services and facilities
- A highly dynamic work environment that encourages employees to reach their full potential
- Discounts on HBF health insurance
- Free onsite parking
- Access to our Employee Assistance Program

**Skills and Experiences**:
**KEY ROLE REQUIREMENTS**:

- AHPRA registration
- Case coordination experience in a home care setting, particularly in complex care
- Understanding of and ability to manage daily rosters when required
- Valid ‘C’ class driver’s licence
- Working rights within Australia
- National Police Clearance less than 6 months old and NDIS Worker Screening Check
- Current Influenza Statement
- COVID-19 Vaccination
- Well-developed IT literacy skills that include the MS suite of products; specifically MS Word, Excel, Access and Outlook
- Ability to maintain non-disclosure of confidential and sensitive information that may be critical to operational and financial success

WHAT HAPPENS AFTER I APPLY?