Contact Centre Agent

4 days ago

Brisbane, Australia National Storage Full time

Are you looking to CHOOSE your own work patterns? Looking for ongoing training and support? How about career progression opportunities? These are what you get in this role plus much more.

Take your pick Are you seeking a full-time role? A part-time role? Perhaps you’re just looking for a contract to get you through the Christmas period? We’ve got something that can work for you.

In our Contact Centre at National Storage, we’re passionate not just about training and developing you for the role you’re in, but nurturing, coaching and developing our employees to be the best version of themselves and setting them up for continued success with National Storage and beyond. We want to support, empathise, motivate and inspire our team to achieve the best results for themselves and in turn for our business and stakeholders.

About National Storage

It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australia and New Zealand for all things storage.

National Storage is a highly successful ASX200 company and was categorised as an ‘essential service’ providing ongoing job security and certainty for our people during the pandemic.

Our business has grown extensively, and we are seeking multiple Contact Centre Agents to help us on our growth trajectory.

What Does Success Look Like in this Role?

Deliver high quality customer service by providing general information and professional advice in a friendly way whilst ensuring our customers’ needs are met.
Promote National Storage's brand and products to increase conversions such as insurance, storage space and vehicle hire.
Proactively build relationships within all levels of the business with a key focus on our Storage centre teams.
Achieve individual targets and great call quality.

What You Will Bring to the Role

Building relationships comes naturally to you and is matched with a passion and interest for helping people.
You have excellent written and verbal communication skills with the ability to be empathetic, negotiate and influence.
You thrive when working in a team environment but also excel working autonomously.
You have a motivated and proactive approach to your role and team.
Proficient at using technology and multitasking between different systems.

Why Work With Us?

A commission structure that is not only uncapped but extremely achievable.
Structured training and induction program to ensure your success.
Access a range of benefits including paid parental leave, well-being subsides and unlimited retail discounts.
Work with an innovative commercial business that values teamwork, care & excellence.
Rosters that support a great work/life balance.

Unlock your next step - APPLY NOW (and let us know what shift pattern could work for you)

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