Service Manager

2 days ago

Gympie, Australia Lutheran Community Care Full time

Are you a visionary leader with a passion for driving exceptional outcomes in the field of In-Home Aged Care and Supported Living? Are you ready to take on a pivotal role in a dynamic and multi-disciplinary team? If so, we have an exciting opportunity for you

We are seeking a dedicated and results-driven Service Manager to join our team and lead the way in delivering high-quality, person-centred care and support within our Home Care & Supported Living service at our Zion, Gympie service. As the Service Manager, you will play a vital role in ensuring regulatory compliance, achieving financial sustainability, and fostering meaningful relationships with stakeholders and the community.

**About the role**:
As the Service Manager, you will be responsible for:
**Strategic Leadership**: Developing and executing a strategic plan aligned with Lutheran Services’ vision to drive the success of the Home Care & Supported Living services.

**Quality Care**: Collaborating with the clinical and care teams to maintain evidence-based care that meets regulatory standards and organisational policies.

**Financial Management**: Managing budgets and resources effectively to meet key performance indicators and ensure long-term financial viability of both home care and retirement living business units.

**Stakeholder Engagement**: Building and maintaining relationships with clients, residents, families, local communities, government agencies, and industry professionals.

**Team Empowerment**: Leading and supporting a diverse team of professionals through effective management practices, fostering innovation, and ensuring positive client outcomes.

**Compliance and Continuous Improvement**: Overseeing compliance with external regulations and internal policies, while driving continuous improvement initiatives.

**Community Integration**: Collaborating with marketing and sales teams to establish connections within the local community and contribute to growth targets.

**About you**:
To thrive in this role, you will possess a relevant qualification in Management, Business, or related field and have demonstrated experience in the Community / In-home Aged Care industry.

With your deep commitment to person centred care principles, you will have profound critical thinking and problem-solving abilities, be familiar with Aged Care Quality Standards and relevant legislation and strong financial acumen, including CHSP & HCP funding knowledge.

A tertiary qualification in Allied Health or Nursing and/or experience in Retirement Living is highly desirable.

**What We Offer**:
In return for your dedication and expertise, we offer a supportive and collaborative work environment, professional growth opportunities, and a chance to make a real impact in the lives of our clients. Join us in driving excellence and innovation in the field of Home Care and Supported Living.

Join our team. Love what you do and make a meaningful difference in the lives of our residents and clients.

To review the position description, please click here.

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