Hotel Services Lead

4 days ago

Gympie, Australia Lutheran Services Full time

Are you a motivated hospitality professional with leadership experience and a passion for excellence?

**Lutheran Services** is seeking a dedicated **Hotel Services Lead** to oversee catering, cleaning, and laundry operations to create a high-quality, person-centred hospitality environment that supports the wellbeing and dignity of our residents.

**_Location: Cooinda Aged Care, Gympie, QLD_**
**_This is a Full-Time opportunity_**

**Care with Compassion - Be the Heart of Our Community**:
**Lutheran Services** is a **not-for-profit** organisation, providing exceptional care and support to communities across Queensland for the past **90 years**. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over** 6,000 people** each year across more than **25 sites**.

Part of **Lutheran Services**,** Cooinda Aged Care**service in** Gympie**is community-focused and committed to providing compassionate and high-quality care to our residents. Cooinda is set against a beautiful country setting on 25 acres, nestled amongst bushland and surrounded by native wildlife.

**About The Role**:
As the Hotel Services Lead, you will:

- Oversee the daily operations of the catering, cleaning, and laundry teams
- Ensure services meet Aged Care Quality Standards and resident expectations
- Lead, support and develop a multidisciplinary hospitality team
- Manage rosters, stock control, inventory, and ordering within budget
- Foster a culture of continuous improvement, service excellence, and compliance
- Engage with residents and families to respond to feedback and improve experience
- Liaise with internal and external stakeholders, including contractors and auditors

**About You**:

- Experience in hospitality leadership within aged care or a similar environment
- Strong communication, team coordination, and organisational skills
- Demonstrated knowledge of food safety, WHS, and infection control standards
- Proven ability to manage staff scheduling, stock ordering, and service reviews
- Committed to kindness, integrity, and a values-based approach to leadership

**Essential**:

- Previous Aged Care experience & adhering to the Aged Care Legislation
- Strong people management and time management skills
- Current Police Check and QLD Driver’s Licence

**Why Choose Us?**
- Salary packaging, enjoy up to **$15,990**of your salary tax-free - allocate a portion of your salary to rent/ mortgage/ car lease or everyday expenses _before_ your salary is taxed
- and you take home more pay
- Opportunities for skills and career growth
- we support additional study with time off and some paid support. Move into other areas of care
- diversional therapy, nursing or home and community care to name a few.
- Above Award Wages with a brand new EA
- Employee Assistance Program, supplier discounts across health insurance and electricity and gas providers as well as appliances and holidays

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