Service Manager

3 days ago

Gympie Queensland, Australia Pacific Gympie Full time $100,000 - $120,000 per year

Experienced Service Manager – Join Our Dynamic Team As the Service Manager for Pacific Gympie you are part of the Pacific Gympie Dealership Group with 3 dealership locations between Gympie and the Sunshine Coast and you will have access to all of our brands such as GWM, Hyundai, Mitsubishi, Isuzu, Honda, Renault and JAC. The Pacific Gympie dealership group is family-owned and has been operating for over 20 years in the Gympie and Sunshine Coast region and provides jobs to over 90 people locally. You will be joining a friendly, and positive team who are passionate about all things automotive, achieving exceptional customer satisfaction and achieving high results.We are seeking an experienced Senior Service Manager to lead and oversee service operations across our busy multi-franchise dealership group. This is a senior leadership role, best suited to someone with proven dealership management experience who can deliver strong financial performance, team leadership, and an exceptional customer experience. Location: Gympie Employment Type: Full-time Salary: Competitive, based on experience + performance incentivesAbout the Role:As the Service Manager, you will have full accountability for the performance and success of the Service Department. Working closely with group management, you will be responsible for driving profitability, efficiency, and customer satisfaction across multiple franchises. This role requires a commercially focused leader with strong operational skills and the ability to inspire and manage a high-performing team.Key Responsibilities:Oversee service operations across multiple dealership franchisesLead, mentor, and manage a large team of advisors, technicians, and apprenticesEnsure compliance with all manufacturer, warranty, and audit requirementsDrive profitability, efficiency, and customer satisfaction to meet group targetsManage workshop resources, workflow, and capacity planningReport directly to senior management, contributing to strategic direction and performance outcomesAbout You:Must have proven experience as a Service Manager in an automotive dealership environment (multi-franchise experience highly regarded)Strong senior leadership and people management skillsCommercially astute, tight Repair Order management process, Warranty and Workshop experience.Exceptional communication and customer service focusStrong organisational and problem-solving skills, with the ability to manage competing prioritiesWhat We Offer:On Target Earnings (OTE) > $ K (based on experience)Company drive vehicle included as part of the packageThe opportunity to lead within a well-established, respected multi-franchise groupSupportive senior leadership team with ongoing professional developmentIf you are an accomplished Senior Service Manager with proven dealership experience and ready to take on your next challenge, we want to hear from you. Apply now with your CV and cover letter, or contact us for a confidential discussion.

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