Team Leader Waste Customer Experience

2 days ago

Monash, Australia City of Monash Full time

**Job no**: 495704
**Categories**: Government and Defence, Sustainability
- **Permanent Full Time Position**:

- **Salary starting at $96,200 + Superannuation + RDO**:

- **Based at Monash Recycling and Waste Centre Notting Hill**:

- **Closing date of 5 October 2025**

City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

Waste Operations consists of the operation of the Monash Recycling and Waste Centre and waste programs that include street sweeping, litter bin clearance and collection of dumped rubbish. The Waste Customer Experience team support the delivery of all our internal waste operations, as well as contracted services featuring the kerbside bin collection and bin maintenance, annual hard waste collection and at-call hard waste collection.

**About the Position**:
**Skills and Experience**:

- Previous experience in leading a team in customer service/administration
- Demonstrated ability to develop team skills and competencies
- Highly developed level of customer service
- Demonstrated experience implementing improvements to enhance customer experience
- Local government experience is advantageous

**Requirements**:

- Formal qualification in business/administration or relevant field and experience OR substantial experience in administration/customer service
- Employee Working with Children’s Check
- Satisfactory National Police Check; and
- Other pre-employment checks may be required depending on the role requirements.

**Benefits**:
As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:

- Supportive and experienced leaders that care for your development and wellbeing
- Vibrant health and well-being programs
- Employee Assistance Program for you and your family
- Flexible working arrangements
- Training and development opportunities
- Discounted gym memberships at our Active Monash Recreation Centres

Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Applications close **Sunday 5 October 2025** at **11.55pm.**

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.

**Advertised**: 25 Sep 2025 AUS Eastern Standard Time
**Applications close**: 05 Oct 2025 AUS Eastern Daylight Time

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