Desktop Support Officer

Job no: 495725

Categories: Information and Communication Technology, Government and Defence

• Permanent Full-Time Position
• Salary from $96,200 + superannuation
• Located: Civic Center, Glen Waverley
• Applications close 26 October 2025

Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

Our mission is to provide the highest level of Customer Service combined with the highest level of technical competence, in order to optimise City of Monash business systems, processes and quality of information.

The Desktop Support Officer is responsible for:

• Ensuring that all Digital Technology (DT) desktop systems are operating effectively
• Providing a high level of service to City of Monash staff
• Provide operational and strategic input into the branch's overall management, including fostering the development of a proactive customer service focus
• Contribute to the development and achievement of Branch and Divisional goals
• Proficient in MS Intune, Azure/Entra ID, Windows AD, Windows Application Deployment Packaging, and Exchange Admin Centre
• Build and install PCs, maintain telephone/softphone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, networks, softphones system and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines

• Tertiary qualifications in a systems related field or recognised industry qualification.
• An understanding of the Local Government environment and its complexities would be an advantage.
• Extensive experience in engaging with diverse stakeholders to collaboratively achieve change.
• Demonstrated problem solving, advanced analytical and troubleshooting ability;
• Experienced in supporting hardware running MS Windows Operating Systems, Apple iOS and related software within a networked or Cloud environment.
• Significant exposure in a Service Desk environment and proven customer service skills.
• Ability to undertake complex investigatory tasks.
• Well Experience with Microsoft Windows AD, Azure/Entra ID, Intune, Exchange Admin Centre, Auto Pilot and backup principles

As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:

• Supportive and experienced leaders that care for your development and wellbeing
• Vibrant health and well-being programs
• Employee Assistance Program for you and your family
• Flexible working arrangements
• Training and development opportunities
• Discounted gym memberships at our Active Monash Recreation Centres

Please submit your resume along with a cover letter outlining your experience and how it relates to the role.

Applications close Sunday 26 October 2025 at 11:55pm.

If you would like to discuss this role further, please contact Dean Martir at

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.

Advertised: 15 Oct 2025 AUS Eastern Daylight Time

Applications close: 26 Oct 2025 AUS Eastern Daylight Time