Complaints Resolution Officer

1 week ago

Melbourne, Australia Hudson Australia Full time

In this role, you will be investigating, reconciliating and writing assessments about complaints. This full time hybrid role is based in Melbourne Central, is a sweet 3 - 6 month contract with a possible extension starting asap.

**Job Details**:

- 3- 6 Month Contract
- Possible extension
- Melbourne Central
- Close to public transport
- Attractive hourly rate of $50-$55p/h
- Hybrid work setting
- Employee discounts and offers as a flexhiver
- Easy to fill timesheet and on-time weekly payment

**Responsibilities**:

- Serve as the primary point of contact for customers, clients, or stakeholders who have raised complaints or concerns, ensuring timely and empathetic responses.
- Conduct thorough investigations into complaints, gathering relevant information and documentation to understand the root cause of the issue.
- Work closely with internal departments or teams to address complaints and implement corrective actions to prevent similar issues from recurring in the future.
- Maintain detailed records of complaints, resolutions, and any follow-up actions taken to ensure accountability and track trends over time.
- Strive to achieve mutually satisfactory resolutions for all parties involved, while upholding company policies, procedures, and regulatory requirements.

**Job Requirements**:

- Previous experience in complaint resolution or investigations.
- Excellent written and verbal communication skills, including the ability to summarise issues and communicate outcomes clearly and logically
- Understanding of the concept of independence and the ability to work in a way that upholds the highest levels of impartiality
- Ability to be agile, juggle competing priorities and successfully manage a busy caseload to meet your targets
- High level of professionalism, resilience and empathy
- Must have full Work Rights in Australia and be willing to undertake a Criminal History Check

Interested? Make sure to apply

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia Cbus Super Fund Full time $80,000 - $120,000 per year

    About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Ongoing - Full-time **Salary**: $97,955 - $111,142 **Grade**:VPS 4 **Occupation**:Governance and risk management **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:307 **About Us** The Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to...

  • Complaints & Resolution Specialist

    1 day ago

    Melbourne, Victoria, Australia MUFG Retirement Solutions Full time $70,000 - $120,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • Complaints and Dispute Resolution Officer

    1 week ago

    Melbourne, Australia Cover-More Full time

    **Description**: Travel Guard (as part of Zurich Cover-More) is a leading travel insurance provider, serving millions of leisure and business travellers worldwide. We offer a comprehensive portfolio of travel insurance solutions and global assistance services across Asia, Europe, the Middle East and the Americas, ensuring 24/7 support to help travellers...

  • Complaints Officer

    2 days ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH100257_1680058731 **Contact** Daniel Clifford **Posted** about 5 hours ago **The Client and Role**: We are currently working with a global financial services organisation that requires multiple Complaints Officers with experience in the superannuation...

  • Complaints Resolution Partner

    1 week ago

    Melbourne, Australia Australian Unity Full time

    As a **Complaints Resolution Partner** within our Home Health platform, you will play a proactive role in investigating, recording, escalating, and responding to complaints from both internal and external sources. Your work will be crucial in ensuring our complaint handling processes are fair, efficient, respectful, and timely. By addressing concerns...

  • Resolutions Officer

    1 week ago

    Melbourne, Australia Health Full time

    Location: Melbourne | CBD Job type: Full time / 28 November 2025 Organisation: Health **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/1828979 The MHWC is an accountability body in the mental health and wellbeing system established under the new Mental Health and Wellbeing Act 2022 (the Act) and recommended by the...

  • Ministerial Complaints Officer

    1 week ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$43.82 - au$55.24 per hour**The opportunity** Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 4 & 5 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in...

  • Complaints Assessment Officer

    2 weeks ago

    Melbourne City Centre, Australia Victorian Inspectorate Full time

    The position requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, alternate dispute resolution or investigations role. A tertiary qualification in a relevant discipline such as social sciences, psychology, criminal justice, law, alternate dispute resolution or investigations...

  • Complaints Officer

    2 weeks ago

    Melbourne City Centre, Australia Charterhouse Full time

    **Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service**: - **You will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer experience**: - **Initial 3 month contract | CBD location** You will be working for...