Customer Engagement Executive

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As the **Customer Engagement Executive** reporting to the Customer Engagement Manager, you will be responsible for supporting proactive outreach to our customers for a range of data including source of wealth, as well as collating responses to financial crime and risk operations requests.

This is a fantastic opportunity where you will be able to support the team manage business risk by analysing information and communicating risks and benefits whilst promoting openness to new information, approaches and ideas.

**A few of your responsibilities**:

- Customer Engagement - supporting Management with customer outreach and service requests to align with business priorities for risk and compliance related outreach
- Understanding and explaining AML, KYC, SOW and Customer data outreach requests to customers
- Ensure all Customer profile information is maintained and accurate when completing customer outreach and engagement
- Manage customer and internal stakeholder relationships

**What are we looking for**:

- Previous experience in Financial Crime and AML is essential
- Strong previous customer relationship management experience is essential
- Previous experience in Financial Crime and AML is essential
- Experience in a Customer centric (Customer Lifecycle) process environment
- Experience in operational process for Casino industry, or operational process in a highly regulated industry

**About you**:
You are a seasoned KYC specialist with a strong focus in customer relationship. With your ability to understand and interpret business requirements, you will create engagement over multiple media channels in a manner that is simple for customers to understand.

A strong understanding of customer due diligence, risk assessment and regulatory compliance will help you navigate the complex regulatory landscape of the gaming industry and ensure the highest standards of integrity in our customer engagement practices.

Your role will be pivotal in shaping the success of our Premium Service Operations at The Star Sydney.

**What can we offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.**

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2024 GOLD Employer**by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your time to SHINE**

Click on the link below to make your next career move with The Star.