Customer Service Representative

2 days ago

Goulburn, Australia IMB Bank Full time

**Supportive culture with career pathways available**:

- **Full Time - Monday to Friday**:

- ** Highly reputable and trusted bank**

We are now recruiting for an enthusiastic and customer focused individual to join our branch in** Goulburn**. Our **Customer Service Representative** roles are great job opportunities where you can get your foot into the door of a community minded bank, gain hands on experience, enjoy interacting with members in branch and online, whilst providing them with a high level of service to ensure their financial needs are met.

**The Role**
- Having conversations with members face to face, via online channels and over the phone to assist them with their banking and insurance needs
- Exploring new opportunities to find the right financial solutions that may improve our members position
- Working with a team to achieve daily goals and business objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures
- Cash handling, balancing and administrative activities.

**The Person**
- Experience in a retail, sales and/or customer service environment
- Honesty and integrity with the ability to diligently follow and adhere to policies and procedures in a regulated financial environment
- Sound numeracy, cash handling experience and an accurate eye for detail
- An aptitude for technology with proficient computer skills
- A positive and upbeat outlook and genuinely enjoy helping others and working together to achieve common goals
- Initiative and the ability to manage multiple activities.

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

**IMB Benefits include**:

- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Corporate uniform
- Genuine investment in personal and professional growth
- A supportive culture that actively promotes inclusion and the wellbeing of our employees

Code: #1

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