Digital Service Representative Traineeship

What you'll be doing…

You will complete a Certificate III Business - Customer Engagement qualification over 12 months through a combination of formal training with a Registered Training Organisation (RTO) and practical on-the-job experience with Zeal Futures and Service NSW.

Throughout your formal training and practical experience in the workplace, you will have the opportunity to:

• Provide and deliver services in a timely, accurate and efficient manner, consistent with Service NSW vision, mission and values
• Undertake administrative work to support the provision of service delivery as required
• Persuade, assist and educate customers to transact online using relevant technology
• Make effective use of records, information and knowledge management functions and systems
• Refer customers to the appropriate channels of service by understanding a variety of policies and procedures

What you'll bring to the table…

To be successful in this role, you'll need to meet the following selection criteria:

• Ability to provide high quality customer service in a fast-paced environment
• Excellent verbal and written communication and interpersonal skills
• Commitment to full term of the traineeship and study requirements
• Intermediate experience using technology (computers/telephones/software packages)
• Strong time management with ability to prioritise duties and multitask
• Confidence to handle challenging situations and resolve enquires in a calm and focused manner
• Flexible and adaptable during times of change to contribute to the team's strategic goals
• Successfully pass a National Police Check
• Be committed to your formal and 'on the job' training
• Have a can-do attitude and be an enthusiastic learner

About Zeal Futures

Zeal Futures provides the ultimate training and employment experience. We create life-changing opportunities by working with industry-leading organisations to deliver high-quality, innovative apprenticeship and traineeship programs across a range of industries.

As experts in vocational education and training, we will support you through all phases of your learning journey, creating a supportive environment that empowers our employees to thrive. Our track record speaks for itself, as we consistently maintain one of the highest completion rates in Australia.

What's in it for me?

Being a Zeal Futures trainee opens the door to working for industry-leading Employers to provide life changing opportunities. Our network of Host Employers means we can offer rotations to ensure you can fulfil your education and training requirements; become qualified without getting yourself into debt and actually earn an income

Throughout your traineeship, you'll also be able to take advantage of our exclusive employee benefits such as coaching and mentoring, safety training, discounted health benefits, rewards and counselling.

About Service NSW

Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers. Service NSW has been shaped by our customers - who want easier and more online access to government services and a single point of contact.

Service NSW delivers more than 800 transactions - including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops.

How to apply

To apply for this role, click the 'Apply for this job' button and then follow the steps to complete your application. You can also apply online at by clicking on 'Vacancies' and selecting the relevant position, then the 'Apply Online' button at the top of the page.

All applications require a resume and cover letter outlining your suitability to the role.

If you require assistance with the recruitment process (for instance, this may be filling out forms, interviews, or completing online tests), please contact your recruitment representative on We are happy to provide any necessary reasonable adjustments or assistance you may need.  Please do not hesitate to ask for any help. We look forward to hearing from you.

What else is involved?

After submitting your online application, you may be invited to complete online testing, interviews and pre-employment medicals. We'll also contact your references if you progress through these recruitment stages. Please be sure to check your emails (including your junk folder) and respond to missed phone calls, voicemail messages and text messages.

If you have any questions about this role, please contact Kaitlin Milsom on

Applications close on 9th of October 2025

As a recognised Diversity Champion, Zeal Futures is committed to Equal Employment Opportunities, Ethical Practices, and the principles of Cultural Diversity. We encourage applications from all members of the community, including people from indigenous backgrounds, people with disability, women seeking non-traditional trade opportunities, people from culturally and linguistically diverse backgrounds, and mature aged people. If you require assistance lodging your application with Zeal Futures, please contact our Recruitment Team on