Stakeholder Engagement Officer

Stakeholder Engagement Officer

**Title **Stakeholder Engagement Officer **Position Number **2014

**Reports to **Manager Stakeholder Engagement and **Division **Corporate Affairs
Customer Experience

**Direct **Nil **Unit **Stakeholder Engagement and
**reports **Customer Experience

**Job type **Permanent **Location **Parramatta

**Salary per **$106,817.00 - $114,624.00 (excl. **Position Classification **USS8
**annum **superannuation)

**Who is the National Heavy Vehicle Regulator?**

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as a national entity responsible for
regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. Located in Brisbane, the NHVR minimises the
compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistencies across state and
territory borders, and ultimately for the heavy vehicle business with government in Australia.

**What is important to us?**

At the NHVR our workplace values set the tone for our organisational culture:

- People matter
- Customer first
- We add value
- Strong partnerships

We value staff with a genuine belief in the work they do and the benefit it will bring. We aim to develop a supportive
work environment which we believe will be achieved by a focus on professionalism, team work and collective values.

**What do we expect of our employees?**

The NHVR is seeking an individual who:

- Is committed to meet and exceed the expectations of our clients and stakeholders
- Is energised by identifying new approaches and solutions
- Is innovative in addressing day-to-day challenges
- Is supportive towards colleagues and contributes towards making their workplace an enjoyable place to be

**Commitment to safety, diversity and anti-discrimination**

The NHVR is committed to providing a safe, forward-thinking and tolerant work environment. Diversity within our
workforce is valued as being representative of the standards, values and diversity within the community and clients we
serve.

Position Description | Stakeholder Engagement Officer

**Environment**

Through leadership and influence, the NHVR administers a national system that delivers consistent and streamlined
regulatory services and administration to the Australian heavy vehicle road transport sector, reducing regulatory burden
whilst enabling greater safety and productivity.

The Corporate Affairs division is responsible for setting up to pre-empt and respond to government and external
stakeholder requirements and demands in an agile way in support of NHVR’s vision and purpose. It is the intent for
Corporate Affairs to be able to direct requests on behalf of the CEO and to draw on support and resources as needed to
fulfil NHVR’s external affairs and obligations.

**Primary Objectives**

Promote and support compliance with National road transport legislation, coordinating associated education materials
and providing insight into key issues impacting on the ability of regulatory program industry participants to improve safe
transport operations and comply with regulatory obligations.

**Key Responsibilities/Accountabilities**
- Maintain a high level of service in the development and delivery of information to industry by working in

partnership with key stakeholders to ensure they are supported in meeting their regulatory obligations.

improvement of operational policies and procedures.
- Develop and maintain industry communication networks, update website information and other

communication resources.
- Represent NHVR by attending industry forums and other industry consultation days.
- Provide feedback to key Divisional work areas on industry issues and concerns through strong relationship

building and building sound communication networks with key stakeholders.
- Adhere to all NHVR policies and procedures to ensure compliance with NHVR internal processes.
- Comply with WH&S policies and procedures and contribute and promote a safe and healthy work environment.

**Skills and Capabilities**
- Strong communication skills with an ability to convey complex issues and impart technical knowledge to people of

all levels and backgrounds.
- Experience in the preparation of correspondence and effective communication materials.
- Knowledge of road regulatory services industry and issues.
- Educating diverse industry groups in relation to road transport legislation, policy and compliance obligations to

promote safe road use behaviours.
- Ensure that stakeholder engagement activities align with the Division’s Stakeholder and Customer Engagement

Framework and Regulatory Framework.
- Keep abreast of the work of other policy/program areas and operational areas to ensure industry liaison activities

complement and support Divisional regulatory activities.
**Qualifications and Experience**
- It is a prerequisite that applicants possess a current motor vehicle driver licence.
- There may be a requirement to work outside normal working hours or to tr