Hotel Concierge Attendant

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

Crown Sydney is looking for exceptional talent to join our Hotel and Residential Concierge teams on a full-time, permanent basis. Based in Sydney’s most luxurious property, you’ll be an ambassador for Crown whilst providing elevated and personalised experiences for a range of guests, visitors and customers during their stay, and ensuring any special requirements are met.

As a **Residential Concierge Attendant**, you'll work within the ultra-prestigious, _Crown Residences at One Barangaroo _and provide assistance to our on-site residents and occupiers for their restaurant and amenity bookings, facilitating access to residential services, as well as maintenance programs.

As a **Hotel Concierge Attendant**, you'll work in a fast-paced and guest-facing environment - coordinating restaurant bookings, limousines, tickets and admission to local attractions, as well as providing information on events, activities and services, and suggesting options that align with our guests interests and desires. As a part of the broader Concierge department, you may also support the Residential Concierge team from time to time, where you’ll accept calls and coordinate activities on behalf of our on-site residents, as well as facilitation of Crown’s Sky Deck tours to the general public.

**Some of your key responsibilities will involve**:

- Delivering professional, smooth and effective daily operations of the Hotel or Residential Concierge desks
- Providing suggestions and coordinate activity services on behalf of guests and residents such as facilities, bookings and reservations
- Maintaining excellent product knowledge of events and facilities of Crown Hotels and the broader Crown complex; including Crown Rewards, retail, gaming, food and beverage and entertainment
- Liaising with other departments across the hotel such as Front Office, Bell, Spa & Housekeeping to ensure successful delivery of daily operational requirements
- Following SOPs and systems appropriately with regard to special requests and account payments
- Ensuring data entry/admin and history records are managed accurately in MYBOS and Opera PMS
- Supporting the wider Concierge team with overflow, including reservations, tours and local knowledge

**You’ll have**:

- Experience in a similar frontline / customer-facing role within a hotel or residential apartment environment
- Availability to commit to shifts across a 24/7 rotating roster (including days, nights and weekends)
- Proven ability and skills to provide superior customer service standards and requirements in a luxury setting
- Ability to thrive in a high-volume, fast paced guest-facing environment
- Strong technology skills with ability to manage multiple tasks at the same time
- Intermediate skills with the Microsoft office suite of products (Word, Excel, SharePoint, Teams etc)
- Understanding of Property Management Systems (preferably OPERA or MYBOS)
- A qualification in hospitality or business-related qualification will be highly regarded
- Permanant, unrestricted Australian working rights

**What we offer you**:

- Full-time, permanent opportunity based in the luxurious Crown Sydney
- Complimentary meals at our on-site staff restaurant (variety of hot foods, salad + sandwich bar, fruit and pastries)
- Generous discounts across Crown hotels Australia wide, as well as our restaurants and bars
- Tailored uniform provided, laundered free on-site for every shift
- Opportunity to take part and be rewarded in Crown’s group-wide recognition and awards program
- Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees
- Access to discounts with various corporate partners across insurance, heath & wellbeing, fashion, banking & finance, technology and more

**Additional Information**:
**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.