Retirement Village Manager with Sales

2 weeks ago

Caboolture, Australia Bolton Clarke Full time

Generous salary packaging - up to $18,550 per annum tax free
- Bring your customer service skills to Retirement Living
- Opportunity to be a part of Australia's Largest NFP Aged Care provider

**About Bolton Clarke**

Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating, and supporting older Australians to live and age positively.

**About the Role**

An exciting opportunity has arisen for a Retirement Village Manager to manage our Caboolture site on a **7 -month**, **Maternity leave contract.** This role will be responsible for Managing operations and Sales of the Retirement Village to achieve high levels of resident satisfaction and meet agreed occupancy targets. You will liaise with relevant stakeholders to ensure operations delivers an exceptional resident experience and that business management systems and processes are maintained consistently and in compliance with Bolton Clarke policies. You will be active in promoting a strong customer focus culture, positive relations and brand recognition in the community.**

**Key activities**:

- Resident satisfaction and experience by delivering social activities and events
- Manage engagement of residents and the Resident Committee to optimise resident empowerment and satisfaction
- Lead and coordinate Retirement Village operations ensuring compliance with the Retirement Villages Act, Code of Conduct and Accreditation standards
- Manage budget, resource planning and strategy for the Village
- Support the sales process to ensure agreed sales and occupancy targets are managed, optimised and achieved
- Working collaboratively with the Strata Committee regarding the operation and maintenance of the village

**About You**
- Genuine passion for engaging the retirement living community
- Demonstrated management experience in a similar role within retirement living, business, hospitality, finance, property management or health sector
- Sales experience in property or other Business to Customer environment with an ability to build strong client relationships to achieve and exceed sales targets
- Demonstrated ability to work with legislation. A sound understanding of the Retirement Village Act would be highly regarded
- Proven customer-centric philosophy combined with an ability to “get things done”
- Strong written and verbal communication including demonstrated problem solving skills
- Budgeting and reporting experience
- Experience in Strata Management highly desirable

**How to apply**:
**Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining an annual seasonal flu** **vaccination and meeting Covid-19 vaccination evidence in line with current requirements.

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