Care Advisor

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us

About Anglicare at Home Services:
Anglicare At Home is dedicated to providing compassionate and personalized care to individuals in the community. We strive to deliver services that are in line with our Christian mission, ensuring that every client is treated with empathy, dignity, and respect. As we continue to expand our reach, we are seeking a dedicated and passionate Care Advisor to join our team and make a meaningful difference in the lives of our clients.

About the role:
Anglicare is seeking an experienced Care Advisor to join our South West Sydney region. You will be at the forefront of ensuring that our clients' needs and preferences are met through effective and sustainable case management. You will play a critical role in aligning services with the organisation’s strategy, quality standards, and values, ensuring that our clients receive the highest level of care and support.

This position is a permanent full time position working Monday - Friday. You will be visiting clients in the South West Sydney region and based in Minto or Oran Park. This role will require travelling to Wollongong location for team meetings and training.

Key Responsibilities (not limited to):
- Client-Centered Care: Provide comprehensive case management, ensuring clients are treated with empathy, dignity, and respect. Tailor services to meet each client's unique physical, clinical, emotional, spiritual, and social needs.- Service Optimization: Assess and identify client needs, coordinating with internal and external service providers to deliver appropriate services and products, including assistive technology, within budget constraints.- Compliance & Documentation: Ensure all case management activities adhere to organizational policies, Care Packages Program, and legislative requirements. Maintain accurate and timely documentation.- Relationship Management: Foster and maintain positive relationships with teams, health professionals, clients, their families, and other stakeholders to enhance the profile of Anglicare At Home.- Financial Management: Assist clients in managing their care budgets, ensuring accurate documentation of services for correct allocation and accounting.- Team Leadership: Guide and support team members in understanding and implementing Anglicare’s strategy, vision, values, and relevant policies. Monitor Care workers’ performance and gather client feedback to improve service delivery.

About you:
- Certificate IV in Aged Care, Community Services or equivalent.- Diploma in Case management (desirable)- Previous experience in Home Care/Community/Aged Care- Intermediate computer skills, including proficiency in MS Office- Current NSW driver’s licence

Why Join Us?- Opportunities for career progression, professional development and training- Treehouse benefits and rewards, including discounts of up to 400 retail, accommodation and entertainment stalls- Fitness Passport with discounts to over 800 gyms for you and your family- Tax benefits through salary packaging options as a not-for-profit organisation- We care about your mental wellbeingboth at work and at home. As a valued Anglicare Employee, you can receive free counselling through our confidential Employee Assistance Program as you need.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Anglicare - Jesus Christ honoured, lives enriched and communities strengthened.

Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse.

Application Close Date: July 18, 2025