Case Management Specialist

2 days ago

Wollongong, Australia iCare External Full time

**About the Role**

The purpose of the role is to Assist the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a Case Management Specialist you will:

- Ensure that administration is in accordance with icare’s guidelines and agreed department standards.
- Coordinate and provide support to the Personal Injury business unit in relation to data quality, claims remediation activities and support resources during claims migration.
- Complete daily assessment and authorisation of payments.
- Manage telephone enquiries within icare’s guidelines and adhere to standards.
- Provide accurate and complete information that is consistent and easy to understand including options about any claim, entitlements, obligations and responsibilities.
- Provide workers compensation advice to stakeholders such as workers, employers and providers.
- Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses.
- Ensure case management is in accordance with legislation and compliance guidelines.
- Proactively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.
- Identify and contribute to processes and practices for continuous improvement opportunities.

**Skills & Experience**
- Experience within an administration capacity or back of house business support function.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

  • Case Managers

    7 days ago

    Wollongong, Australia Supported Accommodation and Homelessness Services Shoalhaven Illawarra Ltd Full time

    **Case Manager - Safe Places Illawarra** **About Us** SAHSSI is a not-for-profit specialist domestic violence and homelessness service in the Illawarra / Shoalhaven. We support women and children who are at risk of domestic violence and homelessness to recover, reduce their trauma, increase their safety, and build their capacity to thrive in the community....

  • Child Wellbeing Specialist

    2 weeks ago

    Wollongong, Australia Big Fat Smile Group LTD Full time

    **Child Wellbeing Specialist** - ** Permanent Full Time**: - ** Wollongong Location** Working at Big Fat Smile, there's a lot to smile about. The trust you'll be given in exchange for your expertise. The freedom you'll be given to make a difference and enrich the lives and minds of our children and families in their communities. You will assist with the...

  • Technical Specialist

    7 days ago

    Wollongong, New South Wales, Australia iCare External Full time $129,464 - $200,000 per year

    Technical SpecialistSummary: Provide support and advice to the Case Management team on complex workers compensation matters; assist in the triage of claims and the allocation of workflows; complete reviews and auditing of claimsLocation: Wollongong, NSWFTC – 12 months opportunity as a Technical Specialist with icareHybrid working environment, with three...

  • Case Managers

    7 days ago

    Wollongong, Australia Supported Accommodation and Homelessness Services Shoalhaven Illawarra Ltd Full time

    **Case Manager - Temporary Accommodation Shoalhaven and Illawarra roles** **About Us** SAHSSI is a not-for-profit specialist domestic violence and homelessness service in the Illawarra / Shoalhaven. We support women and children who are at risk of domestic violence and homelessness to recover, reduce their trauma, increase their safety, and build their...

  • Injury Management Specialist

    3 days ago

    Wollongong, Australia iCare External Full time

    **Wollongong** - Fixed Term Role for 12 months, hybrid working environment based in Wollongong - Salary from $110,266+ superannuation **About the Role** The role is focussed on supporting effective return to work, return to life and recovery strategies for injured workers and to deliver the right customer experience. **Benefits** - A corporate wellbeing...

  • Case Coordinator

    7 days ago

    Wollongong, Australia IRT Full time

    **About IRT** - Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care....

  • Injury Management Case Officer

    2 weeks ago

    Wollongong, Australia TAFE NSW Full time

    **Injury Management Case Officer - Disability Targeted Role** **Location Negotiable (pending campus availability)** **Permanent Full-time** **$91,081 - $100,536 package includes base salary ($80,246 - $88,576) per annum) plus employer’s contribution to superannuation and annual leave loading** At TAFE NSW, we are dedicated to life-changing...

  • Expression Of Interest Case Manager

    2 weeks ago

    Wollongong City Council, Australia integratedliving Australia Ltd Full time

    Integratedliving is a place where you can shine — where your ideas are valued, and your passion makes a real difference. We’re committed to empowering our team and doing our best every day to help our clients live better lives than yesterday. As our organisation continues to expand rapidly, we’re looking for passionate Case Managers to join our team...

  • Specialist, Motor Assessing

    9 minutes ago

    Wollongong, Australia IAG New Zealand Full time

    Have meaningful impact. As a **Motor Assessor**, you can have meaningful impact. Here’s how: - Restore faith - Help them recover after tragedy - Make their world a safer place Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready? **YOUR ROLE** We have an exciting permanent opportunity for a Motor Assessor...

  • Clinical Nurse Specialist Grade 2

    3 days ago

    Wollongong, New South Wales, Australia Illawarra Shoalhaven Local Health District Full time $96,000 - $123,000 per year

    Find purpose and passion in your career with Illawarra Shoalhaven Local Health District.$ $58.98 per hour + 12% super & salary packaging | Temporary Part Time 24 hours per week until 3 May 2026 | Wollongong | REQ604944 | Grade: Clinical Nurse Specialist Grade 2 | Applications close: 28 September 2025Join us in shaping healthier futures. Together we can do...