Contact Centre Officer

2 weeks ago

Hornsby, Australia Alexander Appointments Full time

$32.69 per hour + Super | 35hours per week, Mon-Fri 8am-6pm rotating rosters
- NSW State Government | Hornsby Location
- ASAP Start | Estimated 2month assignment, strong potential to extend
- **$32.69 per hour + Super | 35hours per week, Mon-Fri 8am-6pm rotating rosters**:

- **NSW State Government | Hornsby Location**:

- **ASAP Start | Estimated 2month assignment, strong potential to extend**

**About Alexander Appointments**

**About the Company**
Our large NSW State Government client aims to provide high quality, personalised vocational education and training to build prosperity, sustainability and innovation throughout the NSW community.

**Why Apply?**
- Gain Public Sector experience and skills that are pivotal to developing your career within Government
- Work/life balance

**About the Role**
They are currently seeking a Contact Centre officer with high volume processing experience to join their team in Hornsby. This is an estimated 2month temporary assignments, with a strong potential to extend.

Working within a high-volume contact centre, you will be responsible for providing high quality customer service to potential customers providing detailed information on a variety of courses whilst processing the admissions and transactions on behalf of the Sales Team.

**Responsibilities**
- Respond to customer enquiries in a high-volume call centre environment
- Deliver professional, high quality customer service
- Provide information on enrolment, courses and admissions
- Processing sales and transactions
- Updating and maintaining personal information into the database
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Establish and maintain effective stakeholder relationships, facilitating partnerships and collaboration
- Ensure compliance with best practice, standards and legislation

**About You**
- Demonstrated experience working within a high volume contact centre environment
- Previous Sales experience highly advantageous
- Professional, resilient and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS Office suite and CRM’s
- Ability to work within a rapidly dynamic and changing fast paced environment

**Requirements**:

- Valid Working With Children’s Check (WWCC) and National Police Check
- Fully COVID vaccinated or Medical exemption
- Ability to commence immediately and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

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