Medical Receptionist

**Job Description: Medical Receptionist - Diversey Care**

**Company**: Diversey Care
**Location**: Glen Waverley, VIC
**Employment Type**: Full-time / Part-time

**About Us**:
Diversey Care is a trusted provider of holistic health services, including speech therapy, occupational therapy, physical therapy, psychology, nutrition, and nursing support. We are dedicated to delivering high-quality care and support to clients of all ages, ensuring they receive the best possible outcomes through individualized and group programs.

As we continue to grow, we are seeking a friendly, well-organized, and professional **Medical Receptionist** to join our team. This is a fantastic opportunity for someone passionate about healthcare and customer service to make a real difference in the lives of our clients.

**Key Responsibilities**:

- Greet clients and visitors warmly, ensuring a welcoming and professional environment.
- Answer incoming phone calls, handle inquiries, and schedule appointments efficiently.
- Manage the daily appointment calendar for multiple practitioners and therapists.
- Coordinate client intake and ensure all required documentation is collected and filed accurately.
- Handle billing and payment processing, including Medicare, NDIS, and private health insurance claims.
- Maintain accurate and up-to-date client records using practice management software.
- Ensure the reception area is clean, organized, and well-stocked with necessary materials.
- Assist with administrative tasks, including correspondence, reports, and ordering supplies.
- Liaise with therapists and clinical staff to ensure smooth daily operations and excellent client care.

**Key Requirements**:

- Previous experience as a medical receptionist or in a similar administrative role (experience in allied health settings is highly desirable).
- Strong interpersonal and communication skills, with a warm and professional demeanor.
- **MUST be able to communicate orally in fluent English in a fast-paced health care clinic with clients, practitioners, and staff.**:

- **Ability to understand Mandarin is highly regarded, as we serve a culturally diverse clientele.**:

- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using practice management software and Microsoft Office Suite.
- **MUST have knowledge of NDIS and HCP, experience with Medicare or private health insurance and billing processes is an advantage.**:

- High attention to detail and confidentiality when handling client information.
- Ability to work collaboratively as part of a multidisciplinary team.

**What We Offer**:

- A supportive and inclusive workplace culture.
- Opportunities for professional development and career growth.
- Flexible working arrangements to suit your lifestyle, **including working from home time.**:

- Competitive remuneration package based on experience up to **$40 per hour**.
- The chance to be part of a company that will make service quality our priority.

**How to Apply**:
If you are a compassionate, dedicated, and organised individual looking to join a dynamic healthcare team, we’d love to hear from you

Pay: $32.00 - $40.00 per hour

**Benefits**:

- Professional development assistance
- Travel reimbursement
- Visa sponsorship

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

Application Question(s):

- Please describe your experience in the NDIS or HCP system?

1 - I have Comprehensive knowledge
2 - I have Limited knowledge
3 - I know how those system works.

**Experience**:

- Medical admin: 1 year (required)

**Language**:

- Mandarin (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 21/01/2025
Expected Start Date: 27/01/2025