Veterinary Customer Service Nurse

Do you love talking to people and sharing your vet nurse expertise?
- Do you thrive in a fast-paced environment where no day is the same?
- Are you keen to work in a large supportive team of vets and vet nurses?

**About RSPCA Victoria**

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

**About the role**

We are currently expanding our veterinary nurse team at Burwood East Veterinary Clinic and are looking for a full-time to join us in a customer service focused role. The role will see you either working at the front reception desk, in the phone room or in a nurse consulting capacity, including surgery admissions and discharges. **This role is not a clinical nursing role therefore your role will be primarily client focussed.**

We are a large Clinic with a rotating staff of approximately 40 nurses and 25 vets, which includes veterinary focus areas such as orthopaedics, ophthalmology, sonography, exotic animals, and shelter medicine. Our facility incorporates five operating theatres, eight consulting rooms, four shelter animal hospital wards, two private patient hospital wards, digital x-ray capability, in-house pathology capability and computerised record keeping via Customer Logic Vet and Shelter-mate.

This is a busy role, and you will be required to provide a high level of customer service, both verbally and written to clients and to other RSPCA Victoria internal departments, ensuring all necessary documentation relating to customer interactions and the management of animals within the veterinary clinic are recorded accurately. Effective performance of the role will require a good working knowledge of veterinary nursing patient care, excellent communication skills, pharmaceutical and retail product knowledge, flexibility, and a can-do approach.

**Key responsibilities include, but are not limited to**:

- Being the first point of contact of the RSPCA Clinic and ensuring clients (and animals) have a positive experience, either face to face or on the phone
- Providing basic triage and nursing care in dedicated Nurse consults.
- Managing the flow of waiting room and consult rooms/vets
- General administrative duties
- Maintaining a clean, organised, and stocked reception, consult room and waiting room
- Processing payment and maintaining accurate financial records
- Handling phone enquiries and client bookings

**What we can offer you**
- A uniquely diverse role with the possibility to expand your customer service skillset via learning and development opportunities
- A great, cohesive, and supportive team
- Under the RSPCA Victoria Enterprise Agreement, a well above award hourly rate (in line with your qualifications and experience) plus paid overtime, penalty rates on weekends and public holidays, and 17.5% annual leave loading
- Encouraged work-life balance and a broad range of leave entitlements, including annual leave, personal leave, additional leave (6 days per year pro-rata), purchased leave, paid parental leave, study leave and paid family and domestic violence leave
- Recognised by Mental Health First Aid Australia, as a skilled workplace - Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs
- Generous discount on products and services, including Royal Canin, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products and services
- Salary packaging and novated lease arrangements on offer with leading provider, Maxxia

**What we are looking for from you**
- Experience in a reception or customer service role, ideally in a veterinary clinic
- Good knowledge and understanding of veterinary nursing procedures
- Excellent organisational, communication, and interpersonal skills
- Strong problem-solving skills, ability to manage and prioritise tasks
- Ability to work in a fast paced and challenging work environment, whilst showing great care and compassion to both clients and the animals in our care
- Demonstrated experience working collaboratively in a team environment
- The ability and commitment to work on a rotating roster, which includes some weekends and some public holidays
- A positive and can-do attitude

**Qualifications and Recruitment Requirements**
- Qualifications in Veterinary Nursing is desirable or equivalent veterinary clinic customer service experience is essential
- Willingness to undergo a National Police Check
- A current tetanus vaccination (or willingness to obtain one)

**How to Apply**

**To learn more