Call Centre Agent

6 days ago

Melbourne, Australia PERSOLKELLY Full time

This is a fantastic opportunity for casual work, 3 - 6 days a week. The call centre operates 24/7, we have afternoon shifts available as well as night only shifts, some weekend work will be required.

Commitment and reliability are essential in this high volume and fast paced contact centre role, in which you will be required to provide accurate connections to Police, Fire and Ambulance dispatchers. You will be required to follow strict protocols and procedure to ensure every call is taken quickly, efficiently, and correctly.

**The role entails**:

- Answering calls from all over Australia
- Efficiently connecting all emergency calls to Police, Fire or Ambulance dispatchers
- Provide consistent and high-quality service
- Ensuring customers are treated with an empathetic yet direct approach

**About you**:

- Contact Centre, Customer Service or Hospitality experience preferred
- Excellent customer service, communication and active listening skills
- Ability to follow protocols and procedure
- Strong computer literacy skills
- Strong Geography skills
- Reliable and flexible
- Ability to remain calm under pressure
- A high level of resilience
- A strong team player

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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