Customer Solutions Consultant

5 days ago

Ballarat, Australia Red Energy Full time

**Inbound calls from existing customers**
If customer service is your passion and solving problems is your specialty skill, this is the role for you

**ABOUT THE ROLE**:
Your main role will be taking inbound calls from our existing customers and assisting them with a variety of call types. Your focus will be on our customers

You will be working on a rotating roster of 12 weeks between the hours of 8:00am - 8:30pm Monday to Friday, and Saturday between 9:00am - 5:30pm, all from the comfort of your own home

**ABOUT US**:
Owned by the mighty Snowy Hydro we are 100% Australian owned and operated, and we work hard each day to provide an exceptional customer experience to over 1 million of our customers here in Australia. We have won 11 Canstar Blue Awards in a row for Most Satisfied Customer, now that's an achievement

What else can we offer?

**REWARD**: Potential to earn a KPI based bonus every six months, on top of your generous yearly salary Plus a 6 monthly performance and salary review period

**LEAVE**:4 weeks of annual year PLUS the option to purchase an ADDITIONAL 4 weeks of annual year per year. That’s up to 8 weeks per year PLUS an additional paid flexible day off each 6 months to recharge your batteries

**LEARNING**: 3 FULL weeks of training before you even start taking phone calls and ongoing on the job training and development

**MENTAL HEALTH SUPPORT**:Access to our Employee Assist Program which provides free, confidential, short-term personal counseling service to all employees and their families

**DISCOUNTS**: Discounted electricity and gas for all of our Red Energy employees Get recognised for your hard work and be rewarded with vouchers and products through our employee nomination program

**WORK LIFE BALANCE**:Feel secure in a permanent ongoing FULL TIME, where you will be predominantly working from home.

Job Reference: RED00100722

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