Career Mentor

**Introduction**:
Join us in this dynamic part-time role (3 days per week) to inspire and guide apprentices, boost retention rates, and ensure success in Australian Apprenticeships.
Busy at Work, the Apprenticeship Community is a national collective of Australian Apprenticeship Support Services providers, with over 40 years of experience in connecting employers and apprentices. We offer advice and tailored support for apprentices, trainees, and businesses to support successful careers and skilled, productive workplaces.
**Description**:
A little about the role
As our Career Mentor you'll empower apprentices to succeed by providing tailored career advice and recommending the best training, employment, or upskilling pathways. Whether it's pre-apprenticeships, VET qualifications, or traineeships, you’ll help guide individuals towards the right opportunities. Plus, you'll focus on delivering measurable results by working to achieve set KPIs and continuously improving service delivery.
Your day will involve the following tasks, but won't be limited to:
Mentor apprentices through their entire apprenticeship journey
Respond to client inquiries with VET pathways and pre-vocational advice
Assist clients in identifying suitable opportunities and post-trade career guidance
Provide VET pathway info aligned with employer needs and apprenticeship requirements
Maintain accurate and detailed In-training information and file notes
Aid clients in referrals, interview preparation, and post-testing support
Assist industry partners and employers in advertising and recruiting apprentices
Build relationships with schools, GTOs, RTOs, and job search providers
Attend external events to promote apprenticeship opportunities
Conduct contractual progress contacts as required
**Skills and Experiences**:
Ingredients for Success
Exceptional communication and written skills
Self-motivated
Natural ability to negotiate, mediate and solve problems
Understanding/knowledge of apprenticeships and traineeships
Ability to build and sustain relationships with key stakeholders
Ability to operate in a highly ethical manner in accordance with the AA contractual requirements
Commitment to community development and securing of employment outcomes
Ability to work independently and as part of a broader team
Ability to work to and deliver on KPIs
Value-Added Experience
Demonstrated experience working in a mentoring or coaching capacity
Experience in leading, motivating and communicating with a broad range of people including youth
Demonstrated negotiating, mediating and problem-solving experiences
Proven ability to build positive relationships with various external stakeholders including apprentices, employers, and parents/guardians
Knowledge of the local labour market conditions and opportunities
Proven track record in meeting targets, KPIs, and customer service standards
Qualifications or progress toward youth/social work (e.g., Certificate IV in Community Services) are highly regarded
Current driver's license
What can we offer you?
- Part-time contract - 3 days per week until June 30, 2026

**Tools of Trade**: training, company vehicle, laptop, and phone
Flexible working arrangements
Competitive Salary packaging (save on tax)
Home office set up allowance
Mobile, health and wellbeing allowance
Additional wellbeing leave (extra days on top of your annual and personal leave)
Corporate health insurance discounts
Employer of Choice in The Australian Business Awards 2024
Your Next Steps
At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company
All successful applicants will be required to complete criminal history verification and may be required to undergo a Working with Children Check.