Client Partner

3 days ago

Melbourne, Australia Kraken Full time

Help us use technology to make a big green dent in the universe

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

**About the role**

As a **Client Partner - Major Accounts**, you’ll lead strategic relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.

You’ll be accountable for four core areas:
**1. Executive Account Leadership plus Hands on Day-to-Day Engagement**
- ︎ Serve as a senior strategic partner to C-level+ stakeholders
- ︎ Dive into the details and roll up your sleeves—working across all levels of complex, dynamic clients
- ︎ Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust

**2. Client Value Realisation**
- ︎ Ensure clients get full value from our products and operating model
- ︎ Connect the dots between our tech, cultural transformation approach, and their evolving needs

**3. Major Escalation Management**
- ︎ Manage clients through escalations for critical issues
- ︎ Partner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships

**4. Commercial Management & Growth**
- ︎ Manage commercial relationships and deliver to new business development and/or revenue targets
- ︎ Identify and shape early-stage growth opportunities across the portfolio

**What you’ll be doing**:

- Own client relationships end-to-end, from strategic alignment to commercial execution
- Drive regular executive engagement and joint governance (e.g. QBRs)
- Partnering with TAMs and Client teams to deliver on going value
- Developing product feedback loops, aligning Kraken’s delivery and product teams with client priorities
- Influencing product and client roadmaps
- Travel regularly to client sites and Kraken offices as needed

**What you'll bring**:

- ** Enterprise client leadership** - Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus
- ** Transformation mindset** - Ability to guide clients through operational and cultural change, with a consultative, pragmatic style
- ** Tech/Product fluency** - Strong understanding of SaaS businesses; ideally with engineering or product experience
- ** Energy and Utilities sector knowledge** - Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation
- ** Executive presence** - Trusted advisor to senior leaders; able to influence and challenge constructively
- ** Cultural fluency** - Business Fluent English required; Business mastery of second language supporting work across our customer geographies (e.g. Spanish, French, Germany, Japanese) is also a plus, as well as appreciation for cross-cultural dynamics

**Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (**FR**/**EN**) to learn more about our teams and culture.**

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