Contact Centre Team Leader

4 days ago

Tuggerah, Australia ING Full time

**Are you a passionate people and customer focused leader?**:
**Come and “Do Your Thing” closer to home**:
Our swanky Customer Care HQ is open on the Central Coast and we have **multiple opportunities** available for energetic and dynamic **Team Leaders **to develop and lead one of our high performing teams. Come make your next career move with us

In this role, you'll be responsible for up to 18 Customer Care Specialists ensuring team engagement and delivery of operational objectives.

We are looking for someone that can coach develop and motivate a team, as well as manage escalated client issues to ensure the delivery of an exceptional Customer Experience. Additionally, you’ll have the opportunity to expand your career with ING while driving customer centric outcomes in a fantastic team

**What are you going to do? You will be**
- Leading a team to meet high performance individual, team and Contact Centre KPI’s and expectations.
- Delivering sales through service by providing outstanding customer service to all internal and external customers.
- Using available reporting to plan and execute actions linked to KPI’s.
- Managing client escalated issues and resolving in a timely manner.

**What are we looking for? Someone who has**
- Proven management and leadership experience in a fast paced and high volume environment. Call centre leadership experience will be highly regarded but not essential.
- Coached and developed individuals into high performers.
- High level of self-awareness and emotional intelligence.
- Excellent stakeholder communication and presentation skills (written and verbal).
- Exposure to workforce planning systems and processes.
- The drive to learn and develop, with the flexibility to adapt to and lead change.

**What are the benefits for you?**
- Annual rest day
- Encouraged work/life balance, with a flexible combination of work from home and work in office
- Open and dynamic team environment
- Employee Wellbeing Program so that you can be your “Best You”
- Free onsite parking

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

  • Trade Centre Team Member

    7 days ago

    Tuggerah, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...

  • Supervised Contact Workers

    1 week ago

    Tuggerah, Australia Challenge Community Services Full time $60,000 - $90,000 per year

    About Us:Challenge Community Services is a well-established, quality-assured organisation, committed to delivering person-centred services to children, youth, and carers across New South Wales. We specialise in foster care, residential support, and respite services, and are passionate about making a positive and lasting impact in our communities.About The...

  • Supervised Contact Workers

    7 days ago

    Tuggerah, Australia Challenge Community Services Full time

    **About Us**: Challenge Community Services is a well-established, quality-assured organisation, committed to delivering person-centred services to children, youth, and carers across New South Wales. We specialise in foster care, residential support, and respite services, and are passionate about making a positive and lasting impact in our...

  • Scheduling Team Leader

    2 weeks ago

    Tuggerah, Australia The myHomecare Group Full time

    We are seeking an experienced Scheduling Team Leader who will coordinate the effective operation and supervision of the myHomecare’s Central Coast, Hunter, and Mid-North Coast scheduling team. You will be responsible for providing a high-quality, customer-focused approach to services and ensuring quality administration for the effective functioning of...

  • Team Leader

    2 weeks ago

    Tuggerah, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 7/8**: - **Temporary Full-Time up to 12 months (2 positions)**: - **Tuggerah** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services...

  • Head Gardener/Team Leader

    6 hours ago

    Tuggerah, Australia Mowing and Growing Full time $67,000 - $72,000 per year

    Head Gardener / Team LeaderCentral Coast NSWAre you an experienced gardening professional with proven leadership skills? Mowing & Growing Pty Ltd, a long-established, family-owned business servicing the Central Coast's most prestigious properties, is seeking a motivated Head Gardener / Team Leader to guide our team and deliver outstanding results.About UsFor...

  • Team Leader

    14 hours ago

    Tuggerah, Australia Altius Group Full time

    WFH options with flexible hours so you can find a rhythm that works for you! - Purchase up to 2 weeks additional leave and paid parental benefits - Market leader with 20+ years experience elevating wellbeing across Australia **GET TO KNOW ALTIUS** Altius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services...

  • Team Leader

    2 weeks ago

    Tuggerah, Australia Kickin' Inn Seafood Restaurant Full time

    **About the job** Position available for Kickin'Inn Tuggerah Restaurant **Responsibilities** - Assist in innovative programs and promotions that drive revenue through increased guest patronage - lead your team to deliver exceptional guest service on every occasion, demonstrating a ‘Guest obsession’. - Regularly and openly communicate to your team our...

  • Shift Leader

    4 days ago

    Tuggerah, Australia El Jannah Full time

    Job Summary: El Jannah is seeking a dedicated and experienced Shift Leader to join our team at the Tuggerah location. The Shift Leader will be responsible for overseeing the daily operations of the restaurant during their shift, ensuring high quality customer service, and leading a team of employees to achieve company goals. **Responsibilities**: -...

  • Store Leader

    2 weeks ago

    Tuggerah, Australia Lorna Jane Full time

    We have an exciting opportunity for an experienced Store Leader to join the team at Lorna Jane Tuggerah store. As Store Leader, you will be responsible for overseeing the customer experience, people development, merchandising and operational functions of the store to deliver on store targets and KPIs. Day in the Life - Driving sales with your team to achieve...