Key Account Director

#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)

**About The Team**:
New Verticles is a startup within Uber, a team focussed on growth, but with the support and leverage of Uber’s large global ridesharing and delivery businesses. It is the delivery of everything that isn’t restaurant food - think groceries, essentials, alcohol, pharmaceuticals, beauty, and more... We are creating something brand new Many of the problems we face are new for Uber and require creative solutions that cater to different customers, we’re able to solve them because we deeply care
**#BuildwithHeart**.

**About The Role**:
The Key Account Director will lead the growth and retention of our largest and most strategic merchant partnerships in ANZ. A Key Account Director deeply understands our partners; builds strong relationships with decision-makers and influencers throughout the organization; and effectively identifies and exploits opportunities to improve core business metrics for our partners and for Uber Eats.

**Your Impact in Role**:

- Lead post-deal partner management for a book of ANZ's high value and high potential Uber retail partners.
- Be the voice of the customer to internal partners - translate their needs and advocate on their behalf.
- Conceive, design and lead innovative growth initiatives with our partners and drive through to completion, working cross functionally with Uber's internal teams and our merchant partners.
- Set, track and report on performance metrics of merchant partners, run quarterly business reviews and implement joint business planning.
- Act as a coach and mentor to more junior commercial roles in the team.

**The Experience You’ll Bring**:

- Proven track record: You'll have demonstrated ability in managing a significant book of business including opportunity/risk analysis, forecasting and outperforming metrics-based business goals.
- Commercial acumen. Understanding of how businesses and organizations work and how to navigate a partner's business.
- Project management and organisational skills. Experience working cross-functionally preferred.
- Ability to thrive in ambiguity: A bias towards action and are able to manage and deliver end-to-end projects autonomously.

**What's in it for you?**:
Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber an inclusive, diverse & fully international workplace
**#OneUber**

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #
**DoTheRightThing** in mind, supporting the whole you and the way that you work best.
- We provide our employees with monthly **Uber credits** to use against the full value of Eats, Rides and Grocery (whichever applicable in your market) plus a 17% discount on orders placed through our App (which exists even when your credits expire).
- Family comes first, and our **paid parental leave** (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
- Reset, Refresh and Recharge: we have a generous **paid leave policy**, providing paid leave in addition to the statutory annual leave (excluding certain roles within the Community Operations). Additional eligibility requirements apply.
- ** Personal health and wellbeing** - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gyM/Fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.
- When you are in the office, we have an **amazing range of facilities accessible** for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the **food program**; catered lunch / breakfast (location dependant) and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
- Based on the combination of busin