El 1 - Assistant Director - Digital Systems

14 hours ago


Canberra, Australia Australian Government Department of Defence Full time

$106,074 - $119,651 (plus Super)
- Canberra - ACT

**The Role**
The **Assistant Director - Digital Systems Management** is responsible for the management, development and delivery of CIOG’s self-help digital services.

**About our Team**
The ICT Service Centre (ICTSC) is accountable for and guided by customer insights to inform CIOG service management’s digital experience. The ICTSC is the lead authority for customer centric design of the existing digital channels and tools for the Defence community to easily find and fulfil their ICT needs.

Our digital tools, videos, Chat Bots and more are supported by our ICT Service Desk that runs 24/7 for both the Defence Protected Environment (DPE) and the Defence Secret Environment (DSE).

Competencies that will be an advantage:

- A work ethic that is improvement focused and results orientation,
- Experience building and maintaining relationships with a network of stakeholders,
- Experience optimising the functionality of digital ecosystems,
- Experience driving customers to self-help through online portals and web sites, and
- Monitoring and interpreting data for improvements and written briefings.



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