El 1 - Assistant Director, Relocations and Housing
1 week ago
$108,195 - $122,044 (plus Super)
- Canberra - ACT
**The Role**
The applicant will be responsible for the effective and appropriate management of the Defence Relocations and Housing Managers (DRHMs) and contract management of service providers.
Duties will include:
- Manage the delivery of Defence Relocations and Housing services across Australia in accordance with the roles and responsibilities of the Defence DRHMs.
- Provide contract management support in conjunction with the Directorate of Relocations and Housing EL 1 Contract Managers.
- Build, develop and maintain strong productive business partnership with TOLL and Defence Housing Australia (DHA) as our Service Providers, including attending contract management meetings.
- Select the most appropriate course of action to progress work to meet business objectives, provide advice and guidance on very complex issues.
- Plan and manage the administrative, project and business support activities for a team and other works areas, identify risks and determine appropriate course of action to meet stakeholder needs.
- Build strong business relationships with key stakeholders to assist in the delivery of services.
The position is responsible for the management and supervision of a team of highly skilled Defence Relocations and Housing Managers (DRHM) and Officers throughout Australia. Given the volume of relocations that occur each year (average of 30,000) and the pressure this places on the member and their families, this is a very high profile activity.
Members (including their families) not satisfied with the services provided often seek the support of their local DRHM in resolving their issues. This position is also responsible for monitoring contractor performance and compliance, to ensure the services provided by service providers represent value-for-money to Defence, and are delivered in accordance with the relevant contracts.
**About our Team**
Directorate of Relocations and Housing (DRH) is responsible for the provision and delivery of quality housing and related services to ADF members under national contracts and in accordance with Defence Policy.
These services include provision of Service Residences (SR’s), Member Choice Accommodation (MCA) and Rental Assistance (RA), the Living in Accommodation (LIA) Booking and Allocation Service, Relocation Services and Defence Home Ownership Assistance Scheme (DHOAS).
You will have highly developed communication skills, both written and verbal and have the ability to adapt to change in a positive and flexible manner.
You will be a team leader who enjoys a dynamic work environment and is outcome focused.
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