Team Leader, HR Operations

**Overview**
- The Team Leader is responsible for supporting the wider HR Operations team and ensuring that the day to day operations of the team meet customer expectations. This role will be responsible for identifying, as well as implementing, process improvements and service excellence and is the first and primary point of contact for escalations from the Payroll, Recruitment, HR Business Partner and HR Systems teams.
- **Key Accountabilities and main responsibilities**
- Direct and deliver effective co-ordination/administrative activities in the following work streams: Employee Requests, Employee Movements, New Starters and Leavers, IT Security, Link IT Help, Internal Auditing, Policies & Processes and HR Information Systems
- Provide first level advice to leaders on employee relations matters, including policy and collective agreement interpretation and handling employee performance and conduct issues.
- Manage HR Operations team events and meetings
- Manage supplier relationships and ensure that invoices and contractual agreements are maintained
- Where necessary assist the team in responding to HR queries and requests appropriately, forward communication to relevant HR / Payroll team members, and actioning items.
- Complete monthly HR reporting and follow up on action items (as required) - e.g. pre-employment screening report, business risk board reporting.
- Organise employee information sessions and/or initiatives such as Staff Orientation sessions, flu vaccination, super fund or health fund presentations.
- General HR support to the team and other ad-hoc duties as assigned by the HR Manager and/or the Head of HR Operations & Advice.
- People Leadership
- Directly managing and training HR coordinators in the successful performance of their role, including understanding of company policies, conditions of employment and onboarding and offboarding processes
- Mentor, guide and manage the HR Coordinator team by setting clear expectations and goals, mentoring and providing feedback and identifying areas for capability development where possible. May provide assistance to junior staff with more complex support tasks that require a higher level of understanding of functions, as directed by immediate supervisor.
- **Experience & Personal Attributes**
- Formal Qualifications in HR highly desirable
- Strong reasoning ability with high investigative and analytical skills
- Demonstrated people management skills and an ability to delegate, coach and mentor
- Ability to process a high volume of detailed work in a short time frames and work under pressure
- Able to prioritise, self-manage and work with mínimal supervision
- Strong operational management skills and experience in managing SLAs, competing customer demands and high volumes of work
- Excellent PC and Microsoft Office skills with high attention to detail
- Service oriented with determination to achieve high quality work and resilience to follow through process
- Well-developed oral and written communication skills
- Highly developed interpersonal skills with the ability to build and maintain positive working relationships with internal and external parties
- Knowledge and understanding of HR principles
- Demonstrate a high level of confidentiality and discretion
- A confident team member with flexibility, adaptability, and a friendly positive attitude
- A quick learner with ability to meet deadlines and a desire for continuous learning
- Desirable - Experience in using Oracle databases

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, carin