Case Manager

Primary Details
Time Type: Full time

Worker Type: Employee

• Location: Parramatta or Newcastle
• Type: Permanent, full time

The opportunity
At QBE, we're growing-and we want you to grow with us. This is your chance to make a meaningful difference in people's lives by supporting their recovery journey after a motor vehicle accident. As part of our Compulsory Third Party (CTP) Insurance Claims team, you'll play a vital role in helping individuals get back on track. We're looking for passionate and driven claims professionals who are ready to take the next step in their career and thrive in a supportive, purpose-driven environment.

Your new role
At QBE, our customers are at the heart of everything we do. As a Case Manager, you'll play a key role in supporting injured individuals through their recovery journey, while fostering trusted relationships with all stakeholders involved.

In this role, you will:

• Provide compassionate and high-quality customer service that makes a real difference.
• Grow your expertise by navigating a variety of complex and rewarding challenges.
• Build strong, supportive relationships with customers, guiding them through each step of their recovery.
• Thrive in a fast-paced, collaborative, and dynamic work environment.
• Manage end-to-end claims with the support and mentorship of experienced leaders.

About you
You're someone who genuinely cares about making a difference-delivering informed, empathetic, and customer-focused support with patience and professionalism. To thrive in this role, you'll bring:

• Experience in insurance claims or allied health (highly regarded).
• A strong customer-first mindset and a genuine desire to help others.
• Resilience and the ability to remain composed to ensure you are able to support people during vulnerable moments.
• Confidence in making sound decisions and taking ownership of outcomes.
• Excellent active listening skills and the ability to guide customers through the claims journey with clarity and care.
• Solid computer literacy and the ability to quickly adapt to new systems and technologies.

About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen

Rewards & Recognition:
We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

Benefits:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services

APPLY NOW and let's make it happen
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 04/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.