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Customer Billing Operations Lead

2 weeks ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Customer Billing Operations Lead is an exciting opportunity in our Customer Billing & Metering team based at our Perth CBD offices.

Leading the Customer Billing Operations team, you will be responsible for ensuring the frontline billing delivery teams are supported with the right capability to execute the optimum billing customer experience.

**Key responsibilities of the role include**:

- Lead, mentor and coach the Customer Billing Operations team
- Identify and deliver opportunities in the billing and metering function to support Synergy’s most vulnerable customers.
- Manage all billing related operations both internally and with our strategic partners.
- Collaborating with key stakeholders throughout Synergy focussed on delivering value for Synergy and our Customers.
- Build a culture of continuous improvement and identify opportunities to streamline and automate processes.

**What you’ll bring**:

- 2+ years’ experience leading a team and/or Operations Management
- 5+ years’ experience in high volume customer support / service operations
- Ability to build, maintain and influence strong internal and external stakeholder relationships
- Tertiary qualifications in a People leadership, Business, Commerce or similar will be highly regarded.
- Working experience in Energy, or other Utility industries is preferred but not essential.

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.