Front Desk Supervisor

3 days ago

Sydney, Australia Sheraton Hotels & Resorts Full time

**Job Description**:
**Job Number** 23143549

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Front Desk Ambassador

    11 hours ago

    Sydney, New South Wales, Australia beBeeExcellence Full time $60,000 - $80,000

    Job Title:Front Office Team LeaderJob Description:In this dynamic role, you will be responsible for creating a seamless hospitality experience for our guests. This includes greeting them with warmth and guiding them through check-in and check-out.As the Front Office Supervisor, you will ensure each guest's stay is comfortable, memorable, and uniquely...

  • Front Desk Supervisor

    1 day ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Discover the Sofitel Sydney Darling Harbour.** Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the...

  • Front Desk Supervisor

    1 week ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Discover the Sofitel Sydney Darling Harbour.** Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the...

  • Front Desk Service Leader

    1 day ago

    North Sydney Council, Australia beBeeSupervisor Full time $55,000 - $80,000

    Hotel Front Office SupervisorWe are seeking a guest-focused Hotel Front Office Supervisor to join our team. The successful candidate will support the Front Office Manager in leading daily front desk operations, ensuring a seamless and welcoming experience for every guest.This pivotal role involves overseeing daily front office operations, including...

  • Overnight Front Desk All Rounder

    2 weeks ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Discover the Sofitel Sydney Darling Harbour.** Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the...

  • Front Desk Professional

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $75,000

    Job Summary:We are seeking a highly skilled and motivated individual to provide exceptional luxury experiences for our guests.The successful candidate will be responsible for delivering quality service to customers, maintaining accurate records of guest and hotel information, and operating the telephone effectively.Key responsibilities include completing...

  • Front Desk Administrator

    6 days ago

    Sydney, New South Wales, Australia beBeeResponsibilityDriven Full time $60,000 - $100,000

    Job OpportunityDroneShield is currently seeking a skilled and organised Receptionist to join our Operations Team in Sydney.The ideal candidate will be the first point of contact for visitors, clients, and callers, ensuring a professional and welcoming environment while managing front desk operations and providing administrative support to various teams.Key...

  • Front Desk Assistant

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $58,000 - $77,000

    Front Desk AssistantWe are seeking a highly organized and professional Front Desk Assistant to join our team.About the RoleProvide exceptional customer service to visitors, contractors and staff members.Screen incoming phone calls and respond to queries via phone, email and in person.Issue visitor and staff passes and maintain security protocols.Coordinate...

  • Front Desk Coordinator

    11 hours ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $72,660 - $90,800

    Front Desk CoordinatorWe are seeking a skilled professional to manage the front desk operations, ensuring seamless guest experiences. As a key member of our team, you will be responsible for coordinating daily tasks, prioritizing needs, and driving results.This role requires exceptional leadership skills, strong organizational abilities, and excellent...

  • Front Desk Hotel Team Leader

    3 days ago

    Sydney, New South Wales, Australia beBeeSupervisor Full time $60,000 - $80,000

    Hotel Front Desk Supervisor JobIn this role, you will be the first point of contact for guests, ensuring a seamless and enjoyable experience. Your responsibilities include:Greeting guests and managing check-in/check-out processes with professionalism and efficiency.Understanding guest needs and personalizing their stay to exceed expectations.Leading the...