Client Services Administrator

**Job Title**: Client Services Administrator

**Location**: South Yarra, Victoria or Kensington Park, South Australia

**Company**: Webber Insurance Services

**Hours**: Full-time or Part-Time, as negotiated

**About Us**: Webber Insurance Services is a leading provider of insurance solutions, specialising in Professional Indemnity and related policies for SME businesses. Our clientele spans across Australia, encompassing a diverse range of industries in both white-collar and blue-collar sectors. We pride ourselves on offering unique insurance services that set us apart from other insurance brokers. Visit our website to gain a deeper understanding of our distinctive approach.

**The Role**: Are you a highly organised and proactive professional with a knack for keeping workflows on track? Webber Insurance Services is seeking a **Client Services Administrator** to play a pivotal role in supporting our team and ensuring seamless day-to-day operations.

This position offers a unique opportunity to contribute to the smooth running of an insurance broking business without requiring technical insurance knowledge.

**Key Responsibilities**:

- **Administration & Coordination**:

- Review and summarise renewal declarations and quote forms, ensuring accuracy and completeness.
- Communicate with clients to resolve incomplete forms or gather additional information.
- Oversee processing tasks, including renewals and quotes, based on broker instructions.
- **Workflow Management**:

- Monitor and support team members to manage workloads effectively.
- Ensure timely follow-ups on renewal and quote terms with underwriters/insurers.
- **Client & Insurer Communication**:

- Serve as a point of contact for enquiries, providing clear and professional communication.
- Manage reminders and deadlines to ensure timely processing of client and underwriter requirements.
- **Office Operations**:

- Support the team by answering phone calls and addressing queries as needed.
- Oversee and assist where required with day-to-day administrative tasks, including invoicing, payment follow-ups, and issuing certificates of insurance.
- Minimum 3 years prior experience in office administration (experience in the insurance industry is a bonus but not essential).
- Strong attention to detail and the ability to multitask.
- Proficiency in computer skills. Our office utilises Microsoft programs
- A strong customer focus with the ability to thrive in a fast-paced team.
- Excellent written and verbal communication skills, with a high level of interpersonal capabilities.
- Effective time management skills to handle a significant workload.

**Benefits/What We Offer**:

- **Remuneration**: A competitive remuneration package, dependent on experience.
- **Flexibility**: You can work from either our Melbourne (South Yarra) office or Adelaide (Kensington Park) office, with hybrid arrangements available. Flexible working hours are negotiable to accommodate personal needs, with a fully remote position available for a suitably qualified person.
- **Additional Leave Entitlements**: Staff are provided a paid ‘Wellness Day’ every month in addition to standard leave entitlements.
- **Professional Growth**: Opportunities for development within a trusted and respected insurance broking business. Paid study options for professional development are also negotiable.

**To Apply**:

- Attach a cover letter that starts with - Hi Chris, my name is..... and my favourite colour is.....

Applications close at 4 pm, Thursday 1st May 2025.

**Job Types**: Full-time, Part-time

Pay: $70,000.00 - $90,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Office administration: 5 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Kensington Park SA 5068

Application Deadline: 01/05/2025