Guest Service Agent

2 weeks ago

Sydney, Australia PARKROYAL Darling Harbour Full time

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific.

We are looking for a full time **Guest Service Agent** to join our Front Office team. This is a great opportunity to work within a strong team to develop your career in a supportive and fun environment.

**The Role**:

- Creating an efficient and friendly check in and checkout experience
- Be a point of contact for all guest needs
- Promote hotel facilities and associated loyalty programs
- Accurately maintaining detailed guest reservations
- Assisting with concierge when required

**Ideally you will have**:

- Experience with Opera or similar PMS system
- 1-2 years of Front Office experience within a 4-5 star environment
- Reservation experience is highly desirable
- A passion for the hospitality industry & an eye for detail
- A customer service focus and solid teamwork
- Well presented with an outgoing personality
- Available to work shifts including evening and weekends
- Excellent communication and time management skills

**Benefits**
- Attractive salary package
- Discount parking
- Hotel discounts through our global alliance program Discovery
- 50% off food and 30% off beverages at the hotel’s restaurant ABODE Bistro Bar
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Complimentary meal whilst on shift
- Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover
- Reward and Recognition Program

If you share our values and are passionate about driving a strong culture of success, are driven, and are seeking to develop a career within a rapidly growing International Hotel brand, then APPLY NOW

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $28.75 per hour

**Benefits**:

- Employee discount
- Free food
- Professional development assistance

Schedule:

- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates
- Tips

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