Retail Store Manager

**STORE & COMMUNITY MANAGER**

**Industry**: Fashion/Retail

**Job type**: Full Time (Tuesday - Saturday)

An exciting opportunity has become available to join our dynamic and growing team at our **_Armadale _**store location

**ABOUT NIMBLE ACTIVEWEAR**

Nimble Activewear is an Australian owned and female operated, digitally led brand.

As our name suggests we are Nimble in both name and spirit - our name defines our way of being and we are nimble in how we think and approach design and innovate solutions for how she moves and expresses herself.

We focus on making high quality activewear that you look and feel great in - we live and breathe a balanced approach to health & wellbeing, are passionate about reducing our impact on the world and importantly, the power of bringing people together through movement makes our hearts sing.

We know you will love working for us because you are joining a unique player in the market who designs and manufactures our range in-house within a collaborative work environment where everyone has a voice and you can really influence our future.

**DAY TO DAY RESPONSIBILITIES**

**Customer Service**
- Maintain Nimble standards for customer service and styling steps with all customer interactions, continuously creating an exceptional and noteworthy customer service experience
- Lead by example in service delivery & demonstrate that customers ALWAYS come first
- Successfully communicate; special features, benefits, fabric properties, usage, and best care instructions for our products
- Understand the importance of customer experience and continuously create an exceptional and noteworthy experience
- Share overall brand message and any current campaign & community initiatives
- Maintain knowledge of in-shop stock availability on the sales floor and backrooms

**Team**
- Lead training and development of your team in all areas; customer service excellence, product knowledge, sales targets / benchmarks & store operations
- Balancing financial results and execution with a fun, challenging, and creative atmosphere- Lead your teams results; create coaching logs that drive your team and store to achieve budgets, benchmarks & goals
- Clearly communicate all relevant Head Office information to the retail team
- Provide quality feedback on trends affecting store performance to HQ team
- Proactively recruit to fill your team pipeline; always on the lookout for amazing additions to your team

**Store Functions & Retail Processes**- Actively maintain shop appearance, keeping merchandise stocked and organised, while ensuring that the shop is clean and well presented
- Communicate any retail training, standards, expectations, processes & pass-off notes to all team
- Lead and participate in staff training and shop events as scheduled
- Management of weekly banking, bank log and store expenses
- Create and maintain monthly rosters and manage hours in line with business budgets and targets- Create weekly newsletter highlighting new products, processes and Head Office communications
- Utilise the Point of Sale system (processing payments, returns/exchanges, gift cards & credit notes)
- Complete standard opening and closing procedures
- Maintains up to date availability in scheduling software
- Develop innovative strategies that support; business, brand, community & team growth that results in driving top line sales and budget goals

**VM & Product Ownership**
- Management of window displays and weekly VM flips inline with HQ guidelines
- VM according to product functionality and design intent
- Updating weekly VM document
- Execute & coordinate window displays and mannequin styling in line with the marketing calendar and brand guidelines
- Maintains updated product knowledge
- Conducts fit sessions with all new product
- Assess and supply feedback on new merchandise fit to team
- Assists with product feedback
- Help with weekly product / customer feedback document
- Actively solicits customer feedback during interactions
- Participates in quarterly product overview meetings with design & merchandising team

**Stock**
- Ensure that all back of house activities are undertaken efficiently, such as inventory management, in order for front of house to perform at its best capacity
- Maintaining backroom organisation and cleanliness (including incoming new and replenishment stock)
- Receives and processes warehouse stock from unpacking to merchandising
- Follow best practice for a seamless restock from back room to floor
- Communicate broken stock to Area Manager

**Community**
- Develop, plan & execute local community events and private shopping nights
- Actively build relationships within the city’s influential health and wellness networks
- Actively maintain and manage the local community event calendar
- Facilitate operation of community classes when needed
- Attend classes in the community to connect with studios and teachers
- Work closely with our leadership team, producing results which help achie