Technical Support Representative

6 days ago

Welshpool, Australia Komatsu Full time

**The Opportunity**:
Join our team in Welshpool as a Technical Support Representative.

You will be involved with service provision, customer relationship management, operational excellence and continuous improvement as part of the Technical Support Team.

By providing technical assistance to Komatsu customers, you will assist with improving technology and maximise equipment reliability.

**Key responsibilities**:

- Act as the Technical Lead for all mining class excavator issues and information in the Western Region
- Support branches and site representatives for trouble shooting / issue solving on the mining class excavator machines to keep high system and machine availability
- Collect, analyse and visualize machine condition data (Komtrax-Plus, data logger) using ICT tool
- Support new commissioning testing
- Support Technical Manager for continuous improvement or any other projects
- Provide reports and TSI submission to assist in factory resolution for any technical issues

**Role Located**:Welshpool, WA**(with regular travel to site)

**Komatsu benefits**:

- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Income Protection Insurance provided through our company superannuation fund**:

- **Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus
- ** Referral Program**: $3,000 referral payment for referring a successful new employee to Komatsu

**What we are looking for**:

- Hold an applicable recognized and current Trade Certificate
- Proven experience in a highly technical role
- Current Driver's License
- An understanding of maintenance targets including availability, reliability, parts management and component life cycle management
- Ability to analyse/troubleshoot complicated hydraulic, mechanical and electrical technical problems and recommend solutions
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

  • Technical Sales Representative

    1 week ago

    Welshpool, Australia Australian Construction Products Full time

    ACP is a leading manufacturer and distributer of civil roading construction and road safety products. ACP supplies road safety barrier products for use on highways, car parks and industrial sites. ACP's quality assured to ISO:9001:2015. ACP specialises in providing innovative Road Safety Products and Services for the road maintenance and construction sector....

  • Technical Service Representative

    2 weeks ago

    Welshpool, Australia Komatsu Full time

    Global OEM who will invest in your development and training. - Recognition and awards with fantastic employee benefits and a family focus. - Permanent role with stability. **The Opportunity**: Komatsu is offering a unique chance for skilled HD Fitters or HV Electricians to join our team as **Technical Service Representatives **providing support across Rio...

  • Klinger Integrity Services Technical Sales Representative

    2 weeks ago

    Welshpool, Australia KLINGER Limited Full time

    KLINGER Limited is dedicated to providing innovative solutions and high-quality products to our clients across Australia. We pride ourselves on our commitment to excellent customer service, ongoing product development, and maintaining strong relations with our partners. We are currently seeing an enthusiastic and driven Technical Sales Representative to...

  • Sps Technical Support Officer

    4 days ago

    Welshpool, Australia CPS National Full time

    Australia’s largest privately owned Engineering Organisation - Specialists in stand-alone power systems - Employee Benefits: Compressed work week, fitness subsidies, health care discounts, paid parental leave As part of our team, we will encourage your ideas, support your ongoing development and career growth, and offer a collaborative environment - all...

  • Customer Experience Representative

    6 days ago

    Welshpool, Western Australia GWA Group Limited Full time $60,000 - $90,000 per year

    Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and...

  • Customer Experience Representative

    6 days ago

    Welshpool, Australia GWA Group Full time $60,000 - $90,000 per year

    Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and...

  • Technical Sales Support

    2 weeks ago

    Welshpool, Australia Orica Full time

    **Date**:22 Aug 2025 **Location**: Welshpool, WA, AU, 6106 **Company**:Orica **About Orica** **At Orica, it’s the power of our people that leads change and shapes our futures** - Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and...

  • B2b Customer Support Representative

    2 days ago

    Welshpool, Australia Komatsu Full time

    **The Opportunity**: Join the B2B Customer Support Representative team and find true work / life balance in this fully remote opportunity. Liaising with Komatsu's largest clients, primarily in a B2B piece parts ordering and supply capacity, you will nurture and grow existing relationships, whilst delivering ongoing improvements and efficiencies in the...

  • Trials and Technical Support Advisor

    2 weeks ago

    Welshpool, Australia Weir Group Full time

    Division: ESCO Location: 282 Rutland Avenue, Welshpool, WA, 6106 Purpose of Role: Manages product trials and the collection of data and analysis. Assists with providing technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Why choose Weir: Be part of a global organization dedicated to...

  • Customer Support Sales Representative

    6 days ago

    Welshpool, Australia Komatsu Full time

    *** **The Opportunity**: At Komatsu, your role as the Customer Support Sales Representative Outbound is to give great customer service and offer solutions. You’ll be trained as an expert with our range of heavy mobile equipment aftermarket parts and services, so you’re well prepared to make phone calls and build relationships with our clients. To...