Systems, Insights

Are you passionate about delivering seamless experiences for members and fans? We’re looking for a detail-oriented **Systems, Insights & Ticketing Specialist** to join our team and play a key role in managing our ticketing operations and membership systems.

**How you’ll make an impact**
- Manage end-to-end ticketing operations for all cricket matches included but not limited to the WACA Ground and Optus Stadium, ensuring accurate builds, allocations, access control, and timely box office delivery.
- Collaborate with Australian Cricket, stadiums, and stakeholders to align national ticketing processes, reporting, and communications.
- Manage and optimise membership and ticketing systems (e.g., Archtics, TicketMaster), ensuring accurate builds, renewals, integrations, and alignment with Cricket Australia standards.
- Lead system process development, documentation, and coordination with internal teams and external providers to support operational efficiency and data accuracy.
- Oversee data integrity and reporting to support strategic planning, operational decisions, and growth initiatives.
- Collaborate with internal teams to deliver actionable insights that enhance campaign targeting, member engagement, and service delivery.
- Collaborate with internal teams, Australian Cricket, and external providers to ensure consistent, data-driven ticketing and membership system operations and support.
- Provide technical assistance and accurate data to enhance daily operations, fan engagement, and national alignment in service delivery.
- Provide systems training and ongoing support to Service Centre staff and internal users, promoting best practices and consistency.

**A great fit for this role looks like**
- Experience in ticketing and membership systems management, preferably with platforms such as Archtics, TicketMaster, or equivalent.
- Strong understanding of end-to-end ticketing operations, including builds, allocations, box office functions, and access control.
- Proven experience delivering complex system builds, including annual membership setup and data integrations.
- Ability to manage relationships across multiple stakeholders, including stadium partners, and external vendors, as well as dotted-line reporting to Cricket Australia for International matches
- Strong data literacy, with demonstrated experience in reporting, insights, and using data to drive strategic decisions.
- Excellent communication and collaboration skills, with the ability to train, support, and influence internal teams and external partners.
- Strong organisational and project management skills, with the ability to manage competing priorities and deliver outcomes on time.
- Commitment to continuous improvement and staying up to date with industry best practices in ticketing, membership, and fan engagement technologies.

**Here’s what you can look forward to**

Our people benefits include Membership passes to all cricket games at the WACA Ground and at Optus Stadium, onsite gym access, Birthday Leave, salary packaging, employee recognition program, discounts on cricket merchandise, corporate health insurance discount, corporate partner discounts, flexible work arrangements, professional development opportunities and more

**A little bit about us**

At WA Cricket we aim to be leaders in Australian sport and pride ourselves on developing inspiring players, creating a fun and inclusive community and delivering social outcomes through cricket. The iconic WACA Ground is home to the Perth Scorchers, WA Men’s and Women’s Teams and the WA Cricket Foundation.

**Our culture**

At WA Cricket we are committed to nurturing a diverse and inclusive workforce and offer equal opportunities to all. At WA Cricket we embrace diversity in gender, age, ethnicity, disability, religion and sexual orientation. We are committed to providing a safe environment for children across Australian Cricket. We also believe that embracing flexibility is a smarter way of working. We measure ourselves on our values of Excellence, Collaboration, Inclusion and Celebration.

**Want to join our team?**

If you feel this role is for you, we would love to hear from you Please submit your resume and cover letter outlining your relevant experience by **30 July 2025.**
- We require all applicants to undergo background checks and screening prior to or during any appointments._