Hub Leader, Shield

EMPLOYMENT TYPE - Full-time - ongoing or non-ongoing

LOCATION - Canberra

AFP BAND & SALARY - Band 08, $121,628.00 - $132,391.00

JOB REFERENCE NUMBER - 11985

This advertisement is to fill any current vacancies and create a merit pool for future ongoing or non-ongoing vacancies that may arise over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra mandatory leave rest days per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Access to ongoing training and professional development opportunities
SHIELD - Health & Wellbeing Services

AFP employees are at the forefront of the rapidly evolving criminal environment, working in a range of areas from criminal investigations to transnational operations. Their work is critical in ensuring the safety and security of Australia and all its citizens. The nature of this work carries inherent risk of psychological and physical harm, and this creates a unique challenge for the AFP as we strive to protect the health and wellbeing of our employees. While our employees are dedicated to keeping Australia safe, the AFP is dedicated to keeping our employees safe. This commitment is best exemplified by SHIELD; the single, largest health and wellbeing investment in the AFP's history.

SHIELD brings together a multidisciplinary team of experienced clinicians and support staff to deliver high-quality and personalised health services. SHIELD embeds health and wellbeing into the day to day operations to better support AFP employees and will propel the AFP to a more preventative, forward leaning and face to face health and wellbeing delivery model.

What is the role?

Applications are sought from suitably qualified applicants wishing to be considered for the role of Hub Leader, SHIELD

The role of Hub Leader oversees the day-to-day practice operations of a SHIELD Health Hub. The Hub Leader will work closely with a multidisciplinary team including clinicians and support staff, to provide high level client and population group services, case management and excellent customer service.

The Hub Leader will also work in conjunction with other Hub Leaders across Australia and the national SHIELD team. Suitable applicants for this role will have a passion for client care, strong organisational skills, experience in business management, quality assurance systems and continuous improvement in addition to managing multidisciplinary teams.

The role requires ability to develop strong relationships and work in collaboration with stakeholders to understand operational objectives and health risks of both the organisation and the relevant command.

As a Team Leader you also play a pivotal role in developing people, managing change and influencing behaviours that lead to a supportive culture that respects the perspectives, talents and value of each individual. Consistent with the AFP values, AFP leadership philosophy, organisational reform agendas, AFP corporate business plans and your Performance Development Agreement, the expectation is that you will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

Job responsibilities for this role consist of, but are not limited to:
Work with a range of health and support staff to develop business strategies and deliver both population and patient focused services
Contribute to the design, implementation and evaluation of workplace procedures, processes and patient services
Coordinate data collection and reporting to the national SHIELD team to enable monitoring and evaluation
Coordinating and participating in quality assurance framework reviews and playing an active role in continuous improvement
Oversee daily SHIELD Hub operations, including resource prioritization, scheduling, managing the supply of medical and other equipment
Lead a small team of administrative support staff to engage with clients and provide high level client c