Workplace Receptionist

Deliver great customer service and support to employees and visitors- Meet plenty of people within our amazing REA community- Bring a positive, bubbly, and friendly personality to our workplace team

We're REA

An Australian start-up success story we're quietly proud of. Our purpose is to change the way the world experiences property. No matter where you're at on your property journey, we're here to help on every step - whether that's buying, selling, renting or renovating.

We’re proud to have been named one of Australia’s Best Workplaces for 2021. This recognition is a great proof point of our unique and special culture. A culture that is driven by our people, our values, and our commitment to making a difference in the community.

What we’re doing

You’ll be part of our Workplace team, which sits in our Finance & Business Services Group (or FaBS, as we like to call it). As Workplace Receptionist, you will be the first person that people meet and be the face of the REA brand in our Sydney office. Your role is crucial to supporting our people and bringing our beautiful culture to life. The role will be onsite, representing front of house and always helping and assisting with staff queries as a priority, while continually improving the ‘behind the scenes’ of REA, driving efficiencies and maximising employee satisfaction. You will be a multi-tasking pro and thrive working in a fast-paced environment. While no two days are ever the same, you’ll be doing:
- Act as the main point of contact for visitors to REA Sydney and sit front-of-house- Take ownership of and manage the REA security pass system to ensure staff/visitors have the correct access and are signed in/out as required- Manage incoming/outgoing calls and enquiries- Arrange mail, couriers and deliveries promptly along with the management of on-site contractors and suppliers- Manage relevant stock levels to ensure supplies are always available- Monitor calendars and provide support to board, investor and other important meetings, events and visitors as required- Facilitate workplace services such as clean desk policy, lockers, parking, set up/pack down of events and assist with ad-hoc office requests and ensure staff office areas are well maintained- Assist and facilitate our concierge services, including employee health services, visitor Wi-Fi, lost property, and upkeep of meeting rooms, etc- Assist with the management of REA national sites through the resolution of day-to-day operational tasks and issues- Assist with coordinating reactive and scheduled maintenance activities for assets and building facilities- Assist in the managing of Zendesk tickets by actively monitoring queues and providing first responses and resolutions within set timeframes- Manage the coordination of REA internal social events and order event catering for all business units as required- Communicate office and facility updates to staff via established communication channels- Assist to maintain team pages on the REA intranet with relevant information/updates- Act as both an REA First Aid officer and Warden for the Sydney office (training can be provided)

Who we’re looking for

Whilst we are looking for someone to be at our front desk, the role is not just answering the phone and greeting people with a smile. It’s about continually finding ways to improve the current office environment, looking after the space and its finishing’s, and ultimately creating a space that everyone is proud to work in.- Previous reception experience in a similar role is highly regarded but not essential.- Someone comfortable operating calmly in a busy, fast-paced environment.- Exceptional customer service skills including phone manner.- Ability to multitask, smile and have fun.- Proven experience dealing with internal and external stakeholders.- Looks at tricky situations through a solutions-focused lens.- Someone who is tech-savvy and keen to keep learning.- Ability to lift lightweight furniture and parcels safely.- Ability to work onsite every day.- A team player - you take a proactive approach to support your team and enjoy working collaboratively.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:
- A flexible working environment, meaning we strike the balance of what you need and what works for the business (and yes, our leaders fully understand the benefits of working flexibly)- A hybrid approach to the future of work
Generous and flexible parental leave offering for primary and secondary carers- Summer Fridays - time back to focus on your wellness every Friday afternoon from December through to March- Support for your mental and physical health and wellbeing via our ‘You Matter’ Program- Because We Care program wh