Assistant Gym Manager

Snap Fitness offers complete, compact fitness solutions for its busy members - from 24 hour access to the best training equipment in the industry, to one-on-one coaching, to free fitness consultations, and fun outdoor workouts by Snap Fitness professionals.

Snap Fitness relies on its staff to ensure customers get what they are expecting and more, and are inspired and motivated in a happy, supportive atmosphere giving them every chance of achieving their fitness goals.

In turn, Snap Fitness strives to provide its staff with a working environment, where:

- Snap Fitness values guide all strategies, decisions and actions and transparency exists in its dealings;
- everyone participates in worthwhile work that achieves shared goals;
- people are able to challenge ideas, be respectful of the thoughts and ideas of others and are empowered to achieve goals; and
- people recognise achievement and reward results.

Snap Fitness endeavors to help its staff grow and develop both personally and professionally. Snap Fitness therefore expects that its staff will:

- demonstrate their passion for health and fitness;
- believe in and uphold Snap’s vision and values;
- participate and listen; and
- do their absolute best in achieving results for themselves, their team and Snap Fitness members.

**POSITION PURPOSE**

The Assistant Club Manager is accountable for supporting the Club Manager in the day-to-day operations of the Club. The position provides key assistance to the Club Manager to drive sales and profitability and ensure a continued high standard of service is provided to members.

**PRINCIPAL ACTIVITIES**

**Sales and Marketing**
- When required, attend Area management meetings.
- Assist in completing marketing activities for the club ensuring outreach requirements are being met weekly.
- Support the management and drive of sales for the club
- Maximise member retention
- Proactively keep up to date with, and promote, products and services and inform members of current promotions
- Contribute to maximising selling opportunities through marketing initiatives and networking with local organisations and businesses including liaising with local schools and sporting teams to maximise the exposure with key local stakeholders

Customer Service
- Undertake member inductions, program and training assistance as required by members
- Contribute to monitoring service levels through member and staff feedback, to ensure customer needs are met and/or exceeded
- Seek to resolve issues at first point of contact with the view to achieving a win-win outcome
- Effectively communicate Snap Fitness Policies and Procedures

**MANDATORY REQUIREMENTS**
- Minimum Certificate III in Fitness or have attained the new Snap Fitness Member Induction Accreditation (to be able to perform member inductions, exercise readiness assessment and general gym floor supervision)
- Current Senior First Aid certificate and CPR (or higher qualification).
- Must have appropriate police/working with children check.
- Tertiary qualifications in health, business or commerce or strong business acumen and demonstrated experience in similar environment (e.g.: fitness, retail, etc) highly recommended

**Job Types**: Full-time, Part-time

Pay: $55,000.00 - $65,000.00 per year

Expected hours: 30 per week

**Benefits**:

- Gym membership

Schedule:

- 8 hour shift
- Afternoon shift
- Morning shift

Supplementary Pay:

- Bonus

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- Assistant manager: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person