Principal Property Officer, Real Estate

**Principal Property Officer | Real Estate (Team Leader) - NSW Trustee & Guardian**
- Ongoing full-time vacancy. 35 hours per week
- Intrastate travel may be required.
- Clerk Grade 7/8. Base salary $99,431 pa to $110,064 pa plus super and annual leave loading.

This is a unique opportunity to join NSW Trustee & Guardian, in a frontline leadership role to drive exceptional customer service and make important positive differences to our customers and their families’ lives.

Our Estate Management Division is seeking passionate and motivated professionals to join the Property Services Team as a **Principal Property Officer | Real Estate.**

**About us**
At NSW Trustee & Guardian, we protect, promote, and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**About the team**

The Property Services team works with the Estate Management and the Estate Planning & Administration Divisions.

The Estate Management Division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The division also oversees people who are appointed to privately manage the finances of another person.

The Estate Planning & Administration division is responsible for delivering NSW Trustee & Guardian’s commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates as well as administration of Powers of Attorney, Life Estates and Crime Confiscation/Civil Forfeiture.

These divisions deliver high quality financial, estate management, executor and trustee administration services using a customer-centred approach.

**About the role**

As a Principal Property Officer (Real Estate) you’ll be responsible for effectively leading and providing directions to the Real Estate Team, in relation to the sale, purchase and leasing of real estate on behalf of NSW Trustee & Guardian customers.

This role also encompasses decision making on matters, within delegation, when setting reserve prices for auctions, approving sale prices for private treaty sales, approve purchase price on behalf of customers and review and approval of leasing documentation.

This role will lead team performance, providing direction and advice to team members, other staff within NSWTG and external customers ensuring a customer-centered culture. The role is accountable for creating a professional, efficient, and effective working environment to deliver reliable and consistent service to our customers.

For more information about the position, view the role description.

**About you**
- You have experience with, and are, passionate about supporting people with disability, those from vulnerable communities or older people.
- You are motivated and self-driven to provide excellent customer service in a human services environment.
- You are an excellent communicator with the ability to work effectively with customers, their family members, carers, and service providers.
- You have strong collaboration skills and can build & develop effective working relationships with internal and external stakeholders.
- You are a leader with strong coaching and mentoring skills with experience in monitoring work performance.
- This role may require you to attend auctions and travel to different locations within NSW.

**Essential requirements**
- Real estate licence and/or extensive real estate experience, including understanding of conveyancing, strata, and rental guidelines, regulations, and processes.
- Understanding of NSW Trustee & Guardian’s key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
- Knowledge and understanding of NSW Government procurement processes.

**Our commitment to diversity**

**What we offer**

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- work-life balance with flexible work options including flex leave
- leave options including 14 weeks’ parental or adoption leave
- career development
- Fitness Passport

Be part of something bigger. For more about joining us, visit the Careers page on our website.

**How to apply**
- submit a resume (maximum five pages)
- attach a cover letter (maximum two pages) addressing the 2 target questions below, as well as briefly outlining your skills, experience, and suitability:

- What information, knowledge and experience did you use to manage an unrealistic expectation of price when selling a property on behalf of a customer?
- How have you observed and monitored team performance, and developed strategies to infl