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Assistant Telco Emergency Officer

2 weeks ago

Sydney, Australia NSW Department of Customer Service Full time

**Assistant Telco Emergency Officer**
- Clerk Grade 5/6 starting from $97,027 - $107,059 plus employer’s contribution to superannuation and annual leave loading
- 1x ongoing, full-time opportunity
- Location: Sydney, Gosford, Bathurst or Tweed Heads
- This role sits within the DCS Telco Authority Division in the Emergency Management T1 team

**About NSW Telco Authority**

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

**About the role**

An opportunity has become available for Assistant Telecommunications Emergency Management Officer to join the Network Operations and Emergency Management team within NSW Telco Authority.

The NSW Telco Authority is looking for an Assistant Telecommunications Emergency Management Officer. This is a critical role will be responsible for undertaking operational functions in the response and recovery phases of emergencies.

In this role, you will work on the preparation for and prevention of emergencies, including developing, implementing, and improving data and information. You will also undertake projects and research activities that enhance the capability and performance of telecommunications operations. In the response and recovery phases of emergencies, you will provide critical advice in often high-pressured situations, to senior stakeholders, whilst remaining calm and considered. You will excel under pressure and will be proficient in analysing operational intelligence and solving problems.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

**In this role you will**:

- During major incidents, undertake the role of a Liaison Officer at Emergency Service Organisation Operations Centres. This includes being available on a rotating roster, on call, 24/7 to respond to actual and potential significant telecommunications service interruptions in NSW, which will include analysing and responding to emergencies and incidents in accordance with established procedures and coordinating responses between various stakeholders
- Participate in and support the undertaking of emergency operations, reviews and debriefs, coordination forums, and operational exercises, which will include undertaking research and preparing procedures, situation reports and briefings
- When rostered as the Duty Officer, at the point of initial response and at any hour of the day or night, analyse, assess and identify the scale and impact of an incident or emergency and define the appropriate response from a range of possible options, including immediate escalation
- Transform data into insights by working with management to prioritise information needs
- Develop policies and procedures for the collection, validation and analysis of data using a range of techniques and generating reports
- Identifying, analysing, and interpreting trends or patterns in complex data sets & Visualising data using tools like PowerBI/ Tableau/Excel
- The role will be a designated security assessed position, and the successful applicant will be required to undergo an assessment for a national security assessment

**To be successful in this role you will demonstrate**:

- Experience working in a similar role
- You are self-motivated and detail focused
- Able to work in a high-pressure environment with competing priorities
- Strong communicator and can build effective relationships with stakeholders at all levels

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date: Tuesday, 17 December at 9.59am AEST**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (D