Assistant Telco Emergency Officer

**Assistant Telco Emergency Officer**
- 1x ongoing opportunity and 1x temp opportunity until 31/01/2026
- DCS Clerk Grade 5/6 role, with the salary starting at $97,027 - $107,059 base, plus superannuation + leave loading + accrued flex leave
- Flexible location - based in Sydney / Bathurst / Gosford / Tweed Heads
- Hybrid working options available and all flexible working arrangements considered including full-time, part-time, and job-share

**About the Team and Role**

An opportunity has become available for an Assistant Telecommunications Intelligence Analyst to join the Network Operations and Emergency Management team within NSW Telco Authority.

The NSW Telco Authority is looking for an Assistant Telecommunications Intelligence Analyst to join the Telecommunications Emergency Management Unit. This is a critical role will support decision making processes at the tactical, operational and strategic level.

The primary role of the Assistant Telecommunications Intelligence Officer is the provision of data analytics, mapping. Critical quick-thinking coupled with a solid foundation in the use of mapping software is essential to create visually appealing maps and geospatial intelligence. In this role, you will work on the preparation for and prevention of emergencies, including developing, implementing, and improving data and information. You will excel under pressure and will be proficient in analysing operational intelligence and solving problems.

**Key accountabilities include**:

- Supporting the Telecommunications Emergency Management Unit includes being available as a part of an on-call roster, to respond to actual and potential significant telecommunications service interruptions in NSW, which will include analysing and responding to emergencies and incidents in accordance with established procedures and coordinating responses between various stakeholders
- Perform geospatial ETL processes to agreed standards and service level agreements, ensuring the accurate and timely distribution of information
- Management of geospatial datasets and provision of geospatial advice
- Participate in and support the undertaking of emergency operations, reviews and debriefs, and preparing procedures, situation reports and briefings
- Transform data into insights by working with management to prioritize information needs
- Identifying, analyzing, and interpreting trends or patterns in complex data sets & Visualizing data using tools like PowerBI/ Tableau/Excel
- The role will be a designated security assessed position, and the successful applicant will be required to undergo an assessment for a national security assessment

**To be successful in this role you will demonstrate**:

- Intermediate Data Analysis skills using specialised spatial software tools
- Experience working in a similar role
- You are self-motivated and detail focused
- Able to work in a high-pressure environment with competing priorities
- Strong communicator and can build effective relationships with stakeholders at all levels

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

**About NSW Telco Authority**

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date: Monday, 24 February at 9.59am AEST**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our divers