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Warranty Administrator

2 weeks ago

Perth, Australia Velocity Truck Centre Full time

Attractive base salary + fantastic incentives to further increase earnings
- Join a global, industry leading organisation
- Enjoy training, development and growth opportunties

**Your next opportunity**

Our Warranty team has kicked off an exciting transformation journey, and we are seeking an organised and customer-focused individual to join us as a **Warranty Administrator.**

This role is perfect for those looking to advance their career within the Automotive industry, and it may also appeal to truck or car technicians ready to transition away from hands-on work.

This position can be based at our Daimler Trucks Perth site.

Join us and play a key role in building a high performing team, while being part of an organisation that values your commitment and supports your growth and development

**We can offer you**:

- The opportunity to work with the global brands of Mercedes-Benz, Freightliner and Fuso
- Ongoing training and development including in-house and manufacturer training
- An attractive salary package based on experience and skills
- Long-term employment with career progression
- A friendly team-based working environment
- Access to a wide range of employee benefits

**About the role**:

- Efficiently and accurately tracking warranty payments within the department
- Reconciling all warranty receivables with payments through the appropriate accounting schedule
- Process and submit warranty claims in a timely manner and in line with warranty policy and procedures
- Compile warranty claim documentation in accordance with manufacturer guidelines
- Verifying submission criteria required by factory or distributor
- Posting credits into the dealer management system
- Following upon payment of outstanding claims
- Controlling warranty parts by ensuring all parts are tagged with mandatory OEM required information, filing and storing of parts in systematic order

**About you**:

- Previous experience working in a Warranty Administration, Technician, Parts or Service Advisor role within a dealership environment is preferred
- Understanding of Warranty policies and procedures
- Ability to interpret technical information relating to automotive products
- Knowledge and experience of Microsoft Office suite
- Proactive attitude with excellent attention to detail
- Commitment to delivering a high level of customer service
- Strong organisational, decision making, and problem-solving skills

**About Velocity Vehicle Group**

Velocity Vehicle Group (VVG) has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. Velocity Truck Centres Australia, part of VVG, are locally managed and are the largest dealership group of Daimler Trucks in Australia. We sell and service Mercedes-Benz, Freightliner and Fuso trucks right across the country. Speed, Value and Trust are at the heart of everything we do. We employ over 1,000 people in 19 locations around Australia.
- Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace._