Customer Support Officer

Join a passionate team within a rewarding field in Mt Druitt
- Work laptop + phone + training provided
- Comprehensive employee benefits, including $15,900 in NFP Salary Packaging

**Who are we?**

Ability Options is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW, each year we support over 12,500 jobseekers including parents, Indigenous communities, school leavers and people with disability to prepare for, gain and maintain employment.

**The role**

Location: Mt Druitt

As Customer Support Officer, you will be the first point of contact for our customers and provide administrative support to our team.

Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination.

You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day to day activities of our field based staff.

Your key responsibilities include, but are not limited to:

- First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey
- Manage appointment scheduling, issue notifications and conduct reminder calls
- Provide administrative support to customer activities i.e. resume updates
- Keep accurate and timely records and maintain databases
- Provide post placement support to customers and employers
- Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
- Provide administrative support to the team
- Office management duties

To be successful in this role, you will have:

- Excellent customer service and interpersonal skills
- Highly developed administrative and organisational skills
- Exceptional verbal and written communication skills and able to adapt style to suit audience
- Ability to prioritise workload, use initiative and multi-task
- Ability to work effectively and collaboratively as part of a team
- High level of computer literacy
- Satisfactory background checks including Police Check and Working With Children Check (or willingness to obtain)
- Knowledge of and commitment to child safe standards and mandatory reporting requirements
- Current driver’s licence (minimum P2)
- Evidence of Covid-19 Vaccination including booster

**Why Work for Us?**

When you join Ability Options you will experience a vibrant, values driven organisation where the people we support are at the centre of everything we do.

In return for your skills and experience you will receive:

- ** Flexibility**: At Ability Options, we offer flexible work arrangement with the ability to work from home.
- **Salary Packaging**: Increase your take-home money with $15,900 not-for-profit salary packaging through Maxxia: Salary Packaging | Maxxia
- ** Training and career progression**: Our In house - Learning and Development team offering ongoing career development support to staff.
- ** Mental Health and Wellbeing**: A dynamic EAP partner who supports our staff with free confidential counselling: Employee Assistance Programs (EAPs) - Veretis Performance Psychology. Additionally, we offer fitness passport giving staff access to more than 500 gyms and sporting facilities across NSW.
- ** Rewards and recognition program**:We recognise the efforts and achievements of our valued staff members with morning teas, lunches, gift cards, certificates, and personalised letters from the CEO.
- ** Employee Discounts**:Discounts with CommBank, Winc and Medibank corporate insurance cover.
- ** Other Benefits**: Paid Parental and Partner Leave, purchase additional leave after 1 year of service and tenure-based service reward leave.
- ** A rewarding career** where you contribute to make a difference in the community and in people’s lives.
- Ability Options is committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability._